Only for the AI chatbot piece. Smartsupp is a live-chat SaaS with visitor recordings and an operator inbox; SleekAI does not ship session recording or a multichannel queue. If the AI chat on docs and marketing pages is the real ROI driver, SleekAI replaces it cleanly. If the team relies on session recording as a CRO tool, keep Smartsupp for that purpose and let SleekAI take the AI workload.

Smartsupp is free for the basic widget, paid per agent on higher tiers, and the AI chatbot sits on those higher tiers alongside session recording. SleekAI is a flat plugin license with conversation cost paid directly to the LLM provider at their published rate. For sites whose AI need is the chatbot rather than the recordings, the SleekAI side usually comes out well ahead at any meaningful reply volume.

No. SleekAI is an AI plugin, not a CRO analytics tool. It does not record visitor behaviour, mouse movement, or page-by-page sessions. Teams that genuinely use session recording usually keep Smartsupp (or a dedicated tool like Hotjar/Microsoft Clarity) for that workload and let SleekAI handle the chatbot and editor AI work separately.

OpenAI, Anthropic, Google Gemini, and OpenRouter are pre-configured. The merchant brings the API key, picks a model from SleekAI's settings, and the chatbot runs on that account directly. Switching providers later is a settings change rather than a re-platform.

Inside the WordPress database. Messages flow from the visitor's browser to WordPress to the configured LLM provider and back. There is no Sleek-hosted dashboard in between, and no Sleek-side store of customer chats. With Smartsupp, the conversation passes through their infrastructure as a hosted SaaS.

Yes. Both plugins coexist on a WordPress site without colliding. Smartsupp keeps loading its widget on the templates assigned to it, SleekAI loads its own where it has been placed. Many teams keep Smartsupp on key sales routes for the recordings and place SleekAI on docs and marketing routes where the AI replies fire.

Inside Bricks, Elementor, Gutenberg, Oxygen, Meta Box, and ACF, SleekAI's agent reads the current layout or field group and takes natural-language instructions to edit it. It can scaffold new sections, rewrite copy, fill ACF fields, and call tools against WordPress post data. Smartsupp does not operate in this category at all.

SleekAI scans the WordPress media library, sends each image to the configured vision-capable model, and writes the returned description back to the attachment's alt-text field. It can be run as a one-off backfill across the existing library or scheduled to cover new uploads, with editors free to review before anything ships publicly.