Chinese medicine clinics offer a broad menu, acupuncture, tui na, cupping, gua sha, electroacupuncture, herbal consultations, sometimes Qi Gong instruction, and most prospective patients have never seen any of it in person. SleekAI describes each modality factually from your service descriptions, walks first-timers through what the first visit involves, and books the consult. It refuses to assess TCM patterns, refuses to recommend formulas or herbs, and refers every clinical and diagnostic question to a licensed physician for diagnosis.

The clinical refusal is the safety floor. Tongue and pulse diagnosis, pattern differentiation, and formula selection are decisions for the licensed practitioner at the intake, not for a chatbot working from a few sentences of self-report. The system prompt enforces this on every conversation, and the posture is tested on edge cases, tongue questions, herb requests, point queries, before the bot goes live. Emergencies (chest pain, stroke signs, severe bleeding, suicidal thoughts, head injury, trouble breathing) are routed to 911 immediately.

Operational specifics, hours, session length, fees per modality, in-network insurance per practitioner, HSA and FSA acceptance, sit in your existing WordPress content. SleekAI reads them at runtime so editing the page updates the bot. The front desk gets clean booking handoffs with the modality, practitioner preference, and any insurance details captured cleanly, instead of voicemail tag.

Chinese medicine sits in a marketing place where curiosity is high and ground knowledge is low. Most visitors have never had acupuncture, never tried cupping, and have only a vague sense of what an herbal consultation involves. They want to know what a session feels like, what the practitioner actually does, how insurance interacts with the clinic, and what the visit will cost.

A generic chatbot in this context will overreach almost immediately: it will speculate on TCM patterns from a few self-reported symptoms, recommend points or formulas it has read about online, or quote a pricing structure that does not match the clinic. Each of those costs the practice credibility the moment the patient compares notes with the licensed acupuncturist at the intake. The opposite posture builds trust.

SleekAI describes each modality factually using your existing service copy, refuses pattern diagnosis and herbal recommendations, refers diagnosis to a licensed physician, quotes the real insurance picture per practitioner, and books the consult cleanly. It routes emergencies to 911 with a clear, calm message instead of trying to triage. That posture aligns with how a serious TCM clinic actually wants to be represented online: respectful of the tradition, careful about what it claims, explicit about who decides what for the patient, and welcoming to first-timers who simply want to understand what a 75 minute intake will feel like.

The result is fewer cancellations, fewer awkward intakes, and more first visits that turn into ongoing care.