Commercial real estate buyers and tenants ask harder questions than residential ones. An occupier looking for 8,000 sq ft of Grade A office space in central Manchester wants to know floor plate sizes, raised access, EPC band, business rates, service charge, and lease term in the first message, not after three rounds of contact form. A retail tenant evaluating a high-street unit asks about turnover rent options, A1 versus A3 use, and rates relief eligibility before they consider a viewing. Generic chatbots cannot answer any of those, and they cannot tell whether the visitor is an occupier, an investor, or a competitor doing market research.

SleekAI reads your live availability list directly, including any custom fields you maintain for floor area, rent per sq ft, business rates, service charge, EPC band, use class, term available, and floor plate detail. When an enquiry comes in asking about 8,000 sq ft of Grade A in the centre with a 5-year break, the bot lists the matching options with the actual numbers from your availability page. Off-market opportunities are described in scope without addresses until qualification is complete.

Qualification flow is tuned to commercial work. The bot captures occupier or investor intent, headcount or operational scale, intended use class, target geography, preferred lease term, and timeline to occupy. Investor enquiries get a separate flow covering target yield, asset class preference, and ticket size. Captured enquiries reach the named broker by webhook with structured fields and full transcript, so the call back opens at the right level rather than starting with a 20-minute basic qualification interview.

Commercial real estate runs on detail that residential never touches. An occupier looking for 8,000 sq ft of Grade A office space asks about floor plate, raised access, EPC, business rates, service charge, term, break clauses, and fit-out condition in the first message, and they expect numerical answers. An investor evaluating asset opportunities asks about yield, lease length, tenant covenant, and exit assumptions.

A retail tenant asks about Class E components, frontage dimensions, and rates relief. None of those questions are answerable by a generic chatbot, which means the visitor who arrives at 8pm with a specific brief either waits two days for a brochure email or moves to the next broker's site. SleekAI handles the brief at first contact.

The bot reads your live availability list directly, including the structured fields you maintain (rent per sq ft, business rates, service charge, EPC band, term, floor plate, fitted status), and quotes the matching options against the actual numbers on the page. It distinguishes occupier intent from investor intent within a couple of messages and switches qualification flow accordingly. Off-market opportunities are described in scope rather than by address, with NDA and proof of funds gates configured in the system prompt and enforced by the guideline filter.

Captured enquiries reach the named broker with structured fields and full transcript, and the follow-up call back opens at the right level immediately. Multibot scopes per sub-market or asset class so a Manchester core office specialist does not field MediaCityUK enquiries and a retail specialist does not field industrial logistics enquiries. Logged conversations build a clear picture of what occupiers and investors actually ask, which informs how the availability listings should be structured and which fields need to be more visible.

For brokerages competing for the same shortlist of active occupiers, the bot's ability to answer at the moment of enquiry rather than the moment of follow-up is the difference between a viewing booked and a viewing lost.