Hiding rates worked when families called one agency a week and the consultation conversation was the only data point. Adult children today compare three agencies in one evening on their phone. The agency that publishes honestly in chat makes the shortlist, the one that hides loses by 10pm. The consultation still happens, families still need an assessment and a care plan, but the conversation starts with shared numbers and the agency gets a more qualified booking.

Companion care is non-hands-on, conversation, meal prep, light housekeeping, errands and transportation, typically the lowest hourly rate. Personal care adds hands-on assistance with bathing, dressing, transfers, and toileting, at a higher rate. Specialty dementia care is personal care plus trained caregivers in behavioral expressions like sundowning and wandering, often at a premium of 15 to 25 percent. The bot reads which tier a family is asking about and quotes the right rate.

Non-medical home care caregivers in most US states cannot administer medications, they remind and observe. The bot explains this clearly and offers a referral to a partner home health agency with licensed nursing when hands-on administration is needed. This is a licensure issue not a courtesy one, so the system prompt enumerates medication administration, injections, and wound care as out-of-scope topics for non-medical caregivers.

Yes. The free assessment is the single highest converting step in the funnel and the bot books it directly with the care manager. Most agencies use a scheduler like AxisCare, ClearCare, WellSky, or a Calendly link, and the bot generates the right deep link with the case type and family context pre-filled. Same-day and same-week assessment slots are surfaced in chat so urgent cases convert before the family calls a competitor.

At a high level yes. The bot can explain that the agency accepts long-term care insurance reimbursement, that it accepts Veterans Aid and Attendance benefits, and whether it accepts your state's Medicaid waiver program. Specific eligibility runs through your benefits coordinator who works with the family's documents. Many families do not realize VA benefits can cover home care for surviving spouses, the chat is a good place to surface that.

Matching factors live as a checklist the family fills in chat or at assessment, gender, language, smoking, pet comfort, hobbies and conversation preferences. The bot explains the matching process and the typical 2 to 3 candidate review your team does before placement. Substitution policy when a regular caregiver is sick is also explained upfront, including the 24-hour notice protocol and the backup caregiver pool, which is a top family concern often left unaddressed on websites.

Yes. The bot does the math from the hours-per-week the family asks about. A 4-hours-a-day, 5-days-a-week schedule of personal care at $36 per hour quotes to $720 per week, $3,120 per month. Live-in and 24-hour comparisons surface naturally when weekly hours cross the break-even point, typically around 80 to 100 hours per week, where live-in becomes cheaper than hourly stacking.

The chat collects what's needed for an assessment booking, the family member's name and relationship, the senior's first name and broad situation, and contact preferences. Detailed medical history stays out of chat and into the in-home assessment where the care manager handles it. Conversation logs live in WordPress under your control, with retention configured to your records policy and access restricted to staff who need it.