Yes. If your sleep-style guide outlines firmness ranges (side sleepers 4-6, back 5-7, stomach 6-8, weight-adjusted), the bot reads it and matches the shopper. A 78 kg side sleeper gets 5 to 6 firmness picks from your real catalog; a 95 kg back sleeper gets 6 to 7. The bot does not push a single firmness as universal because sleep is personal.

Yes. Custom fields for coil count (pocket vs Bonnell, 800-1,800 typical for queens), foam density (kg/m3 for HD foam, lb/ft3 for memory foam, 50 kg/m3 is mid-range), latex type (talalay, dunlop, blended), and edge-support construction feed the prompt. Buyers comparing two hybrids at the same price get the spec difference (coil count, density, gel infusion) instead of marketing fluff.

Yes. Add your trial-and-return policy to the OpenAI Files knowledge base and the bot quotes the rules: trial length (e.g., 100 nights), break-in period (often 30 nights minimum before return), return process (free pickup, original packaging not required), refund timing, and any restocking fee. Buyers who hesitated on a five-figure cart relax when they hear the real trial terms in chat.

Yes. WooCommerce products and variations are picked up automatically. Firmness, construction, coil count, foam density, latex type, edge support, size (90x200, 140x200, 180x200, 200x200), and cover material all feed in. Variations (size, firmness option, cover fabric) feed the prompt so a buyer asking about the Cloudrest in 180x200 medium vs 180x200 medium-firm gets both with stock and lead time.

Yes. Multibot lets you run a mattress specialist on /mattresses/ that knows firmness, construction, and trial, and a bed-frame specialist on /beds/ that knows frame heights, slat spacing, and storage options. Display conditions handle URL routing. Each bot has its own tone, presets, and system prompt for its category.

Conversation logs show high-intent shoppers so your team can follow up. Buyers asking about full-bed packages, hotel-grade mattresses, or commercial orders are signals worth a personal call. The log captures the mattresses and firmness levels discussed, the sleep styles shared, and any project context (new home, guest room, hotel) so a sales rep arrives prepared.

Yours. SleekAI is BYO key for OpenAI, Anthropic, Google, or OpenRouter, so cost and data stay in your control. Mattress stores with seasonal spikes (back-to-school, year-end sales) care about cost predictability. Direct billing to the provider lets you set hard caps and pick the model, GPT-4o-mini for routing, GPT-4o or Claude Sonnet for nuanced sleep-fit questions, without per-message markup.

If your delivery page covers white-glove options and old-mattress haul-away, the bot reads it. A buyer in Berlin asking about delivery learns the white-glove fee (often 79 EUR), the inside-room setup, and the free haul-away of the old mattress for recycling. Buyers who care about the logistics (small apartments, walk-up stairs, narrow doorways) get the answer in chat instead of an after-purchase surprise.