No. SleekAI is configured to refuse any attempt to label an injury, recommend imaging, or decide whether surgery is needed. The system prompt routes every clinical question to a surgeon consult. Even when a visitor describes textbook ACL mechanism with a pop and instant swelling, the bot explains what a consult covers and how to book one rather than offering a diagnosis. The boundary holds across every conversation.

Yes, in general terms based on your published content. The bot can describe how robotic platforms like Mako or ROSA assist with cuts and alignment, and how surgeon-led manual technique differs. The actual choice for a given patient is made by the surgeon at consult after imaging and exam, and the bot frames it that way rather than recommending one approach over the other.

Yes. As long as your billing page lists workers comp participation, Medicare, Medicare Advantage, and commercial PPO partners, the bot can name in-network carriers and explain that referral requirements vary. For specific authorization status or comp claim details, the bot routes to your workers comp coordinator or insurance verification form rather than answering directly.

If a visitor describes a medical emergency, severe deformity, suspected open fracture, or compartment syndrome symptoms, the bot is configured to direct them to call 911 or go to the nearest emergency department immediately. Orthopedic sites get visitors with acute injuries that need ER care, not a future-date clinic consult, and the bot escalates rather than trying to triage.

Yes, based on data you provide. Add sub-specialty, fellowship, languages, and conditions treated as custom fields on each surgeon bio, and SleekAI matches patients accordingly. A rotator cuff patient routes to the shoulder fellowship surgeon, a robotic knee candidate routes to the joint surgeon trained on Mako, a Spanish-speaking patient routes to a Spanish-speaking surgeon. The match is conversational rather than form-based.

Yes, using the OpenAI Files vector store integration. Upload protocol documents (ACL, rotator cuff, total joint), and the bot uses them as reference for general program descriptions, while refusing to give individualised exercise prescriptions. The actual rehab is run by the physical therapy team or a partnered clinic, and the chatbot frames the protocols as general expectations rather than personal prescriptions.

SleekAI does not directly connect to EHR systems, which keeps it firmly outside any PHI handling. For scheduling, the bot deep-links to your existing booking page (Phreesia, Modernizing Medicine, or a custom WordPress form). MRI orders and referrals stay with your existing clinical workflow and are not handled in chat.

SleekAI is a one-time WordPress plugin license. You bring your own OpenAI, Anthropic, Google, or OpenRouter API key, so usage cost is just the tokens, typically a few cents per conversation. Compared to monthly per-surgeon SaaS chatbot fees common in surgical specialty marketing, total cost stays low even for multi-surgeon practices with high consult volume.