Yes. Razorpay's WooCommerce and WordPress plugins write payment method, captured amount, transaction id, refund id, and order status into postmeta on each WooCommerce order. SleekAI's data-source wizard maps those keys into named variables the system message uses at request time, so a freshly captured payment or a fresh refund shows up in the next message.

SleekAI is a one-time WordPress plugin licence with no per-message markup. The AI usage itself is billed by your chosen provider (OpenAI, Anthropic, Google, or OpenRouter) on your own key. Razorpay fees are completely separate, billed by Razorpay on the underlying transactions, and the bot never adds any extra payment markup.

By default no, for safety. The bot can log a refund request as a conversation note and tag the order. If you want one-click refunds from chat, expose a Razorpay refund endpoint to a custom PHP function and bind it to the chatbot via the JS API, behind a logged-in admin role and a confirmation step.

Yes. Razorpay Subscriptions and the WooCommerce Razorpay Subscriptions add-on store plan id, status, and next-charge date on their own custom post types and postmeta. Map those fields in the SleekAI Wizard and the bot can answer questions like "when is my next charge" or "how do I pause my plan" from the buyer's actual subscription record.

Guest checkouts still create a WooCommerce order with the Razorpay payment meta attached. If the visitor returns to the order-tracking page using their order id and billing email, the bot can resolve the order and answer payment-method-specific questions without forcing the buyer to create an account.

Razorpay returns the chosen EMI plan, tenure, and bank in its response payload, which the Razorpay plugin persists to the order's postmeta. SleekAI maps those keys and the bot can explain the monthly amount, tenure, and bank on each order, plus list the merchant's currently enabled EMI banks and minimum order value.

Yes. The model auto-detects the buyer's language and replies in kind, so a question typed in Hindi gets a Hindi reply, even when the system prompt is in English. If you run a WPML, Polylang, or TranslatePress install, the bot reads the currently active language version of product and policy content.

Yes. Conversation logging is per chatbot and stored inside WordPress with user messages, assistant replies, model name, token usage, and page URL. That is useful both for audit (a buyer disputes what the bot promised) and for tightening the system prompt when the same Razorpay-specific question keeps coming up.