If you publish your methods (Orton-Gillingham, Wilson Reading System, structured literacy, balanced literacy) on WordPress pages, the bot reads them and explains differences accurately. It will not invent certifications; it quotes only what your tutor profiles list. Most parents come in confused about method differences, so the bot's biggest job is reducing that confusion before the assessment booking.

Yes for intake. The bot can ask whether the student has an IEP or 504, whether the family has the evaluation report, and whether the school has recommended a specific intervention. It then routes to the tutor with the matching certification and notes the intake context for the first session. It should not interpret IEP language or recommend educational rights advice. Add a refusal clause to the prompt that routes those questions to the program director.

Yes. The system prompt sets tone, and reading tutoring conversations need warmth. Many parents arrive worried about a recent diagnosis. The bot's job is to acknowledge that, explain method differences clearly, and book the assessment as a low-pressure first step. Most services tune the prompt to lead with empathy and follow with logistics, which is the reverse of how generic chatbots open.

Yes. If your reading assessment process is documented on a WordPress page (60 minutes, decoding inventory, phonemic awareness check, fluency reading, written feedback within 48 hours) the bot reads it and explains it. Parents who know what they are paying for at the assessment stage are far more likely to continue into weekly sessions, so this explanation is often the highest-leverage conversation the bot has.

Yes. Hand off to TutorBird, Acuity, Calendly, or any tool with a public booking URL via deep link. For intake forms (often Gravity Forms, WP Forms, or Jotform), the bot collects key fields in chat then passes the parent to a pre-filled form or fires a webhook that submits server-side. Most services use deep links plus a webhook for the urgent dyslexia intake cases.

Yes, if your roster includes adult literacy specialists. The bot reads your tutor profiles and matches accordingly. Adult literacy is a small but persistent demand pattern, especially for ESL learners and adults preparing for GED. The system prompt should explicitly mention adult literacy as a routing option; otherwise the bot may default to K-12 framing and miss the use case.

Comprehension and fluency work is different from decoding intervention, and your tutor profiles probably reflect that. The bot reads the profiles and routes accordingly. A middle schooler who decodes fine but struggles with inference needs a different tutor than a second grader who cannot decode CVC words. Most services tune the prompt to ask one clarifying question (decoding versus comprehension) before recommending a tutor.

Logs stay in your WordPress database. Bring-your-own-key sends prompts directly to OpenAI, Anthropic, or Google with no third-party processor in between. That matters when families share diagnosis details: you control retention and redaction, and the plugin does not add a new vendor between you and the model. Apply your existing WordPress security to the log table. Many services also redact identifying info from logs after 90 days.