It can drop a checkout link, a Calendly URL, or a Stripe payment link once the prospect is ready. The rest is up to your funnel - the bot is the assistant that answers the last few objections, not the entire commerce stack. Most teams use it to get the prospect to the moment of decision and then hand to a human or a self-serve flow.

Encode rules in the prompt for the standard cases - usage tiers, discounts, add-on pricing - and let the bot escalate when the answer requires a custom quote. Trying to make the bot quote enterprise pricing is the fast way to hallucinate a discount you don't actually offer, so set the escalation rule conservatively.

Yes. Logs include user IDs and chat IDs that you can correlate with order data on your side. Pass the chat ID into the order metadata when the buyer checks out and you can answer "which conversations closed" with a join in your data warehouse, not a guess.

Yes. Encode the upsell logic in the prompt so the bot suggests add-ons when the prospect's stated needs warrant it. Keep it relevant rather than aggressive - upsells that match the use case convert; upsells that pad the order kill trust. The system prompt is the right place to draw that line.

Only if you tell it to, and we recommend disclosing that it's an AI assistant. Prospects who realise they were misled tend to mention it on review sites. A clear "AI assistant" label up front, combined with a frictionless escalation to a real rep, is the trust posture that holds up under scrutiny.

It complements rather than replaces an AE. Use it to qualify and route, not to negotiate contracts. For enterprise, the bot's job is to keep the prospect engaged after hours and brief the AE for the first call. The actual relationship sale stays human, where it belongs.

Ground in the pricing page directly. When marketing updates the page, the bot's grounding updates with it on the next request. Avoid duplicating prices into the system prompt - that's the path to a stale answer that contradicts the site for half the day until someone notices.

Yes. Multibot lets each product line have its own assistant, prompt, and content scope. The bot on the design-tool page can have a different personality and knowledge base than the one on the developer-tool page, and display conditions handle the routing automatically.