Yes. With your catalog documented on the site, the bot explains the difference clearly. Porcelain is denser, less porous, and recommended for floors and wet areas. Ceramic is fine for walls and lower-traffic floors. Natural stone (marble, travertine, slate) is beautiful but needs sealing on a maintenance schedule. The bot recommends the right material for the use, drawn from your real product mix and PEI ratings.

Yes. Standard brick and straight-set layouts are the baseline. Diagonal adds about $1 to $2 per sq ft. Herringbone and chevron add $3 to $5 per sq ft. Large-format (24x24 and bigger) adds setup time and needs flat substrate, often with an extra leveling layer. The bot quotes those premiums from your rate sheet so the layout conversation happens in chat instead of as a surprise on the quote.

Yes. Wet-area work always quotes a waterproofing line item, whether your standard is Schluter Kerdi, Wedi, Hydro Ban liquid membrane, or another system. Curbless showers, steam showers, and exterior tile work all flag for the right system. That clarity prevents the most common tile-job surprise, which is a customer thinking the shower install was waterproof when the only thing waterproof was the cement board behind the tile.

Yes. Marble, travertine, slate, and granite all quote from your stone catalog with the premium pricing for sealing, edge work, and any required substrate. The bot is honest about which stones are floor-grade (most slate, denser marble) and which work better on walls or counters. It also surfaces the sealing schedule (annually for most stone, more often in showers), which sets long-term expectations up front.

Yes. Tile over plywood subfloors needs cement board or a decoupling membrane (Ditra). Tile over concrete needs slab prep and crack-isolation if any cracks are present. Tile over old vinyl needs the vinyl removed or covered. The bot reads your substrate guidance from the site and quotes prep work honestly, so the customer is not surprised by an extra $800 substrate line on the formal quote.

Yes. If your shop bids commercial work (restaurants, retail, healthcare), multibot can scope a separate bot for GC inquiries with commercial-grade products, slip-resistance specs, and different schedule expectations. A bathroom remodel homeowner and a GC pricing a 4,000 sq ft restaurant floor get answers calibrated to their job.

Into your WordPress conversation log, tied to the measure booking. Tile preference, layout, substrate notes, waterproofing system, room dimensions, and any photos carry into the work file. The crew arrives with the right tile samples and the substrate plan already known.

Yes. If your shop installs in-floor heat (Schluter Ditra-Heat, Suntouch, Warmup), the bot quotes the mat material, the thermostat, and the install premium per square foot. Customers asking about heated bathroom floors hear an honest range, the recommended thermostat, and the typical install timeline from your live menu.