The Klarna Payments extension for WooCommerce stores the Klarna order ID, the chosen payment method (Pay in 3, Pay in 30 days, Financing), the captured amount, and any installment schedule as postmeta on the related shop_order. SleekAI's data-source wizard maps those fields into named variables, so the system message can reference the customer's Klarna method and next due date at request time.

That changes what the bot can do at checkout and after. Asked which BNPL options are available for the current cart, it reads the configured Klarna methods on the site and explains the country eligibility rules in plain English. Asked about a missed payment on a Pay in 3 plan, it points at the customer's Klarna account and reminds them the merchant cannot reschedule installments directly. Asked about a refund, it confirms the amount and that Klarna will adjust the remaining installments accordingly.

Display conditions scope the bot by cart total, country, post type, and logged-in state, multibot lets a separate pre-sales bot run on the same store, and conversation logs inside WordPress make every BNPL answer auditable. SleekAI never connects to Klarna directly: it only reads what the gateway saves to WordPress, the same fields the merchant already sees in the order screen.

Klarna shoppers ask a tight set of questions that generic chatbots get wrong by default. Does Pay in 3 apply to this cart, is Pay in 30 days available in my country, will a partial refund move my next installment, what happens if I miss a payment. None of those are big mysteries: the gateway already writes the cart total, the chosen method, the captured amount, and the Klarna order ID to WooCommerce postmeta, and the merchant configures which methods run in which region.

The hard part is bridging that data into a chat answer without writing a custom integration. SleekAI does the bridging through point-and-click data sources, and the bot then quotes the right split for the right cart and the right country instead of guessing. Just as important, it is honest about its limits: only Klarna can change a plan date, only Klarna can reschedule an installment, and the bot routes those requests there instead of inventing promises.

Combined with multibot, display conditions, and conversation logging, the same install can run a public BNPL-explainer bot on product pages and a logged-in support bot in the account area, both on an API key the merchant owns. The outcome is fewer cart abandonments at the moment a shopper hesitates over the payment options.