SleekView Charts for Smartsupp: live chat reporting inside WordPress
The Smartsupp plugin stores the chat key and embed settings in wp_options under smartsupp_settings, and webhook-driven setups sync closed chats and Mira AI bot conversations into a smartsupp_chat CPT with agent, source, page, and rating as postmeta. SleekView Charts groups all of that into one WP dashboard.
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Smartsupp data charted next to the WordPress site
Smartsupp ships a WordPress plugin whose main job is injecting the chat widget and the optional Mira AI shopping assistant. The chat key, identify rules, and per-page targeting live in wp_options under the smartsupp_settings key. Conversations live in the Smartsupp cloud, and the WP admin offers a connect screen rather than a chart layer. Teams who want a single WordPress dashboard get none.
SleekView Charts reads the WordPress side plus any data a Smartsupp webhook lands in WP. Production setups configure the Smartsupp conversation-closed webhook into a smartsupp_chat custom post type with agent, source (human or Mira AI), page URL, rating, and response_time saved as postmeta. SleekView picks up that CPT and renders chart cards: chats per agent, source mix as a donut, daily volume from post_date, and average rating as a number KPI.
The dashboard layers in Mira-versus-human analysis. The smartsupp_source postmeta separates Mira AI conversations from human operator chats, so a single chart card reveals what share of the queue Mira is now handling and how that share changes month over month. Joined to wp_posts for page-origin analysis (especially useful on WooCommerce stores), the dashboard becomes a real WordPress reporting surface rather than a tab switch to smartsupp.com.
Workflow
From Smartsupp webhooks to a WP dashboard
Detect the Smartsupp data path
Pick chart dimensions
Layer in human vs Mira analysis
Save the dashboard
Sample dashboard
Charts you can build from Smartsupp data
Chats today
Count
Chats by agent
Count
group by smartsupp_agent
Human vs Mira share
Count
group by smartsupp_source
Average rating
Average(smartsupp_rating)
Comparison
Default Smartsupp dashboard vs SleekView for WordPress
Default Smartsupp cloud dashboard
- Reports live on smartsupp.com, not next to the WP embed and rules
- No native join from chats to wp_posts or WooCommerce orders
- Custom WordPress CPT from webhooks has no chart layer
- Mira-vs-human share needs an export to be visualized
- Switching tabs between Smartsupp and wp-admin breaks support flow
SleekView Charts
- Chart smartsupp_chat CPT by agent, source, page, or rating
- Plot chats by post_date as a daily or weekly area chart
- Donut for Mira-vs-human share from smartsupp_source postmeta
- Top-pages bar from smartsupp_page postmeta joined to wp_posts
- WordPress capabilities applied identically to charts and tables
Features
What SleekView Charts gives you for Smartsupp Live Chat
Mira share donut
Donut grouped by smartsupp_source postmeta across human operator and Mira AI conversations. Shows what fraction of the queue Mira is resolving without escalation and how that share trends across reporting periods.
Agent workload
Horizontal bar of smartsupp_agent postmeta across closed chats. Surfaces overloaded agents against team capacity and feeds the rebalance call to Smartsupp routing rules before SLAs slip into red.
Rating KPI
Average of smartsupp_rating postmeta on rated chats. The same satisfaction number Smartsupp surfaces in its own dashboard, now visible in WordPress alongside the WP user data and pages that drove the chats.
Audience
Who builds Smartsupp dashboards with SleekView
Support leads
Today's chat KPI, agent workload bar, and rating average. Three cards summarize the morning queue without leaving WordPress for the Smartsupp dashboard tab.
AI operations
Mira-vs-human share donut against rating averages. Track how much of the queue Mira handles end-to-end and whether AI-resolved chats keep CSAT in line with human-resolved ones across periods.
Ecommerce managers
Top pages bar joined to wp_posts (especially product pages on WooCommerce). Spot which SKUs drive the most chats and which categories trigger zero engagement from real visitors.
The bigger picture
Why Smartsupp needs a WP-side dashboard
Smartsupp is the chat widget, but WordPress owns the pages, the WP users behind logged-in visitors, the WooCommerce orders, and the embed rules that decide where the widget appears. Asking which product page drove the most chats this week, which paid plan opened the most Mira-resolved chats, or which rule change shifted volume needs both sides in one chart. The default Smartsupp dashboard knows none of that WP context, so the usual workaround is a tab switch and a spreadsheet export, which lags behind reality.
SleekView Charts gives Smartsupp that layer using the same WordPress dataset Smartsupp integrates against. The smartsupp_chat CPT and smartsupp_settings option become first-class chart sources alongside any other dataset on the site. Agent load, source mix, rating, and per-page volume all sit in the same admin as the WP posts and users that drove them.
Questions
Common questions about SleekView Charts for Smartsupp Live Chat
The plugin stores the chat key, identify rules, and embed settings in wp_options under smartsupp_settings. Chats themselves live in Smartsupp. Most production setups wire the Smartsupp conversation-closed webhook into a custom smartsupp_chat post type so the WP side has the chart-ready data.
Without the webhook, the WP side only stores the chat key and identify rules. Charts are limited to coverage of the widget across wp_posts. For agent, source, page, and rating cards, configure the Smartsupp conversation-closed webhook to POST into the smartsupp_chat CPT first.
Yes. The webhook saves the conversation origin as smartsupp_source postmeta (human or Mira). SleekView groups by that postmeta for a donut, a bar, or a weekly area chart of AI-resolved share. Comparing AI and human rating averages takes a second chart card on the same dashboard.
Yes. SleekView honors WordPress capabilities for the smartsupp_chat post type. An agent role sees their own chats while a support lead sees the full team's. The capability filter applies identically to chart cards and the underlying SleekView table view of the same dataset.
Yes. When the webhook saves the visitor email and the originating page URL, SleekView joins those values to wc_orders.billing_email and to wp_posts.ID respectively. The dashboard then carries a bar of chats per product page or per repeat-buyer segment on one screen.
Charts run aggregate queries on view load. Open the dashboard and the numbers reflect the current state of smartsupp_chat including any webhook posts written up to that moment. There is no caching layer to refresh and no scheduled job that lags behind the live queue.
Yes. Clicking a slice or bar opens the SleekView table with the same filter applied. From the agent bar with the lowest rating, one click lands on the exact list of smartsupp_chat posts that drove the average, each linking to its transcript in the Smartsupp dashboard.
Charts query smartsupp_chat using the same indexes WordPress maintains for post-type and postmeta lookups. On sites with tens of thousands of chats archived, dashboards load in well under a second from the admin context with no extra database tuning required.
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