SleekView for Awesome Support: tickets and replies as tables
Awesome Support stores tickets as the ticket post type with status, priority, agent, and product in taxonomies and postmeta. SleekView pivots that into a proper helpdesk table with inline triage.
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Helpdesk triage that fits on one screen
ticket post type with status, priority, department, product, and agent attached as taxonomies and postmeta. SleekView pivots that into a proper helpdesk table with inline status and assignment edits.
Sample columns
A typical helpdesk view
wp_posts (ticket) + wp_postmeta + wp_term_relationships
| Ticket # | Subject | Status | Priority | Agent | Updated |
|---|---|---|---|---|---|
| #4821 | Login broken on Safari | Awaiting reply | High | alex | 2h ago |
| #4820 | Refund request | In progress | Medium | ria | 5h ago |
| #4819 | License key not working | Resolved | Low | tom | 1d ago |
| #4818 | Spam ticket | Closed | Low | — | 3d ago |
Comparison
Default Awesome Support admin vs SleekView
Default Awesome Support admin
- Default ticket list has fixed columns and limited filters
- Bulk reassignment goes one ticket at a time
- Custom fields from the Custom Fields add-on aren't surfaced inline
- No saved views per agent, product, or SLA bucket
- Cross-product triage requires switching screens
SleekView
- Pivot ticket postmeta and taxonomies into proper columns
- Inline-edit status, priority, and assigned agent
- Save views per agent ("my open tickets", "awaiting reply")
- Filter by product, department, and last reply age
- Surface Custom Fields add-on values in the list
Features
What SleekView gives you for Awesome Support
Agent triage view
Save a view that shows only tickets awaiting reply, sorted by priority and age, scoped to the current agent.
Cross-product filters
Combine product, department, and status filters into a single saved view for multi-product helpdesks.
Inline reassignment
Update agent, status, or priority without opening the ticket. Status-change hooks still fire for email notifications.
Audience
Who uses SleekView for Awesome Support
Support agents
Personal queues with stale-ticket filters and bulk status updates.
Support leads
Per-agent workload, SLA risk, and reassignment in a single view.
Operations
Volume by product or department over time without exporting to a spreadsheet.
Questions
Common questions about SleekView for Awesome Support
Yes. Custom Fields values are stored in postmeta and surface as filterable columns once you add them to a view.
Yes. Select rows, change agent inline, and the standard ticket-update hooks fire so notifications go out as expected.
Replies are also ticket_reply posts. SleekView can build a separate replies view or show last-reply summary inline on the tickets table.
Yes. SleekView honors the role caps (view_ticket, edit_ticket, etc.) so agents only see and edit what their role allows.
If you use the SLA add-on, due-dates are postmeta. Surface them as a column and filter for tickets past due.
Yes. Tickets created from email arrive as normal records and behave the same in the table.
Pricing
More than 1000+
happy customers
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What’s included
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