SleekView for SupportCandy: ticket tables in WP Admin
SupportCandy v3 stores tickets, threads, agents, and custom fields in dedicated custom tables. SleekView reads them directly and pivots into proper columns with inline triage.
♾️ Lifetime License available
Custom-table tickets surfaced as a real table
wpsc_-prefixed custom tables. SleekView queries them directly and adds inline status, agent, and category edits with saved views per agent.
Sample columns
A typical helpdesk view
wp_wpsc_ticket + wp_wpsc_ticket_thread + wp_wpsc_cf_* (custom field value tables)
| Ticket # | Subject | Status | Category | Agent | Last activity |
|---|---|---|---|---|---|
| #1402 | Stripe webhook missing | Open | Billing | alex | 1h ago |
| #1401 | Translate a string | In progress | Bug | ria | 4h ago |
| #1400 | Refund processed | Resolved | Billing | tom | 1d ago |
| #1399 | Cannot reproduce | Closed | Bug | — | 5d ago |
Comparison
Default SupportCandy admin vs SleekView
Default SupportCandy admin
- Custom-field columns require manual setup per filter view
- Bulk-reassign and bulk-status changes are limited
- Threads aren't joined into the ticket table for sorting
- No saved per-agent triage views with cross-table filters
- Productivity Suite reports run in their own UI, not the list
SleekView
- Read SupportCandy custom tables directly — no postmeta hacks
-
Surface custom-field values from
wpsc_cf_*tables as columns - Inline-edit status, category, and assigned agent
- Filter by last-thread-activity age across all tickets
- Save views per agent or agent group
Features
What SleekView gives you for SupportCandy
Agent triage view
Show only open or awaiting-reply tickets, sorted by last activity, scoped to the current agent or agent group.
Custom fields as columns
SupportCandy stores custom fields per type. SleekView joins them so any field becomes a sortable, filterable column.
Inline edits write through
Status and category changes use the SupportCandy data layer so audit logs and notifications continue to fire.
Audience
Who uses SleekView for SupportCandy
Support agents
Personal queues with stale-ticket filters and bulk inline updates.
Support leads
Workload-per-agent views and reassignment without leaving the list.
Helpdesk admins
Audit which tickets are missing custom-field values before reporting.
Questions
Common questions about SleekView for SupportCandy
Older SupportCandy stored tickets as a CPT; v3 moved to custom tables. SleekView detects the schema your installation uses and reads from the right place.
Yes. SleekView reads the wpsc_cf_* value tables and writes through the SupportCandy API for simple field types.
SleekView respects the agent-group capabilities, so supervisors see their group's tickets and agents see their own.
If you use the SLA add-on, the remaining-time field becomes a sortable column so you can triage by deadline.
Yes. Workflows are triggered by SupportCandy events, not by which UI made the change. Inline edits trigger the same events.
Yes. Any saved view exports to CSV directly, no separate export add-on required.
Pricing
More than 1000+
happy customers
Explore our flexible licensing options tailored to your needs. Upgrade your license anytime to access more features, or opt for a lifetime license for ongoing value, including lifetime updates and lifetime support. Our hassle-free upgrade process ensures that our platform can grow with you, starting from whichever plan you choose.
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What’s included
-
SleekAI
-
SleekByte
-
SleekMotion
-
SleekPixel
-
SleekRank
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SleekView
€749
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