SleekView Kanban for Tawk.to across the team
SleekView reads the Tawk.to tables directly, groups each chat by its current status, and lets the team drag cards across Incoming, Active, Ended, Missed so the underlying record updates as soon as the column changes. across the team
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Why Tawk.to fits a kanban view
Tawk.to writes each chat to wp_tawk_chats with metadata in wp_tawk_visitors. Each row has an ID, a created timestamp, a customer, a channel tag, an assigned agent, and the message body rendered in the inbox. The default Tawk screen is a paginated inbox, fine for browsing and weak when a live chat support manager needs to know which chats are still open across the team today across every channel the inbox handles.
SleekView Kanban reads the same wp_tawk_chats rows the Tawk inbox queries. Pick the status field as the grouping column and every entry becomes a card under Incoming, Active, Ended, Missed. Card fronts show the customer, the channel, the assigned agent, the last message snippet, and the wait time so the support manager can prioritize work from one board without exporting a CSV.
Dragging a card writes the new status back to the Tawk ticket record. A move from Active to Ended flips the status and timestamps the action. The plugin's auto-responders, SLA timers, and macros keep running, so a manual move never silences a fresh inbound that lands in the same minute as a triage action by the agent.
Workflow
From the Tawk inbox to a live support board
Connect Tawk as a source
Pick the status column
Choose card front fields
Enable drag-and-drop writeback
Sample board
Sample Tawk.to support triage board
Comparison
Default Tawk inbox vs SleekView Kanban
Default Tawk dashboard
- Long sortable inbox of chats with no triage queue for open work
- Channel filter reloads the page and loses the agent filter just set today
- No visual sense of which chats are active versus already closed work
- Marking a chat resolved needs the per-row context menu and dialog box
- Coordinating a busy shift needs admin rights and Tawk training cycle
SleekView Kanban
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Reads directly from
wp_tawk_chatsandwp_tawk_visitors - Drag a card to Missed and the Tawk status writes atomically
- Cards show customer, channel, agent, last message, and wait time
- Column counts update live so a backlog of unread surfaces instantly
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Per-role caps tie writeback to
manage_optionsfor the team
Features
What SleekView Kanban gives you for Tawk.to
Native Tawk model across the team
Every column maps to a real status stored in the Tawk ticket record. Auto-responders, SLA timers, and macros keep firing for new chats, so a manual triage move never silences a fresh inbound that arrives during the same minute as
Drag-and-drop with trail
Each move writes a status change into the Tawk ticket record naming the agent who dragged it, the source column, the destination column, and the timestamp. If a lead pushes a card back from Missed to Active, the chain stays visibl
Saved board views per shift
Filter to high priority for the lead agent, billing only for the billing agent, and waiting cards older than twenty-four hours for the support manager. Each saved view becomes a shareable URL that opens the right board for each sh
Audience
Where a Tawk kanban changes daily support work
Morning shift triage
Support leads scope the board to the overnight queue, drag urgent chats into Active, and confirm Ended only when an agent has owned and replied. The next shift starts with a board showing what is stil
SLA breach response
On-call agents pull cards older than the SLA target, watch related chats land in Incoming, and coordinate on the same board instead of a Slack thread that loses context after the incident closes.
Agent load balancing
Team leads scope to one agent's queue, see how many chats are open versus waiting, and reassign work so no agent ends the shift with twice the open count of the rest of the team this week.
The bigger picture
Why this view matters for Tawk reply work
Tawk.to captures every inbound, which is exactly what makes the default inbox hard to use across a support team. The sortable list is great when an agent knows what they want and almost useless when a live chat support manager needs to coordinate a shift across chats that all need a documented reply. Most teams export a CSV, drop it into a sheet, and tag chats by hand.
The sheet drifts within hours. New chats keep landing in Tawk without a tag, the sheet records resolutions that nobody copies back, and by end of day the two views disagree on what is still open. A kanban view that reads and writes the same Tawk ticket record as the inbox keeps the team and the source of truth aligned.
Incoming surfaces immediately. Active cards stay visible across shifts. Ended chats carry a documented reply and a named agent, all without leaving WordPress.
Questions
Common questions about SleekView Kanban for Tawk.to
Live. SleekView queries the same wp_tawk_chats and wp_tawk_visitors tables the Tawk inbox reads. Filters apply at the SQL level, so a board scoped to today reflects chats that landed today, not a snapshot exported earlier today by an agent.
No. SleekView writes the new status into the Tawk ticket record. Auto-responders, SLA timers, and macros keep operating on the original record, so a card move never replays a notification, never suppresses one, and never alters macros already sent.
Yes. The channel field on every Tawk row tags chats with their originating channel. SleekView exposes that field as a filter and a board grouping option, so a manager can scope to one channel or split each channel into its own board.
Yes. Every move runs through current_user_can('edit_others_posts') and the Tawk agent capability before any record write. A subscriber account can drag for personal sorting but the change does not persist, with a toast notification explaining the reject.
Filters are applied at the database query level rather than in JavaScript. A typical board scopes to today, to one channel, or to active states only, so the rendered card count stays under a thousand. Older records remain queryable in archive views without slowing the live board.
Yes. The last message lives on wp_tawk_chats and wait time is derived from the timestamps in wp_tawk_visitors. SleekView exposes both as card fields, so an agent can spot urgent waits across high priority chats and pick them up without clicking through to each detail page.
Yes. Premium features add rules, automations, and macros. SleekView reads the same record fields, so premium features like auto-tagging, SLA escalation, and bulk macros continue to fire on chats while the board reflects status changes from every channel in real time.
Yes. Every drag writes a status change entry into the Tawk ticket record naming the agent, source column, destination column, and timestamp. The entry uses the Tawk metadata API so audits, exports, and downstream automations read the trail without a separate event log.
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