Suggested-question chips that turn a blank input into a useful first message
SleekAI renders configurable preset prompts above the input field, scoped per page or display condition, so the visitor clicks instead of types, and the bot answers using your real WordPress posts, products, and postmeta via your OpenAI, Anthropic, Google, or OpenRouter key.
An empty chat input is the biggest friction in the funnel
Watch a session replay of a visitor opening a chatbot for the first time. Most of them stare at the empty input for two or three seconds, type half a word, delete it, and close the widget.
The blank text field is a much bigger barrier than any pricing page. Visitors do not know what the bot can do, what tone is acceptable, or whether their question will land. So they leave.
Suggested-question chips fix that. The visitor sees three concrete questions, picks one, and the conversation is moving in under a second.
The real power is that presets are per chatbot, which means per display condition. The bot on the pricing page suggests pricing questions, the bot on a product detail page suggests shipping and return questions, and the bot on docs suggests integration questions. The visitor never sees the wrong nudge. Conversion lifts come from this kind of small contextual fit rather than from any model upgrade.
Features
Configurable preset list
Each chatbot record has its own preset array. The widget renders them as clickable chips above the input field.
Context-aware presets
Use display conditions to scope presets per page, post type, or taxonomy term. The pricing page bot suggests pricing questions, the docs bot suggests integration questions, no manual switching.
Answers from your data
Map post titles, content, post meta, taxonomies or a WP_Query into the instruction, and the bot answers from what your site actually publishes.
Where suggested questions earn their keep
Product pages
Chips like What is shipping cost, Is this in stock, and What is the return policy answer the three questions every cart visitor has before checkout, in one click each.
Pricing and plans
Chips covering free trial, plan differences, and discounts surface the three most-asked sales questions and route the visitor to the right plan without an SDR call.
Repeat questions
Answer the questions visitors ask every day from the pages and posts where you already answer them.
How suggested questions actually work
List your top three questions
Open analytics or session replays and write down the three most-asked questions per page section. Pricing, docs, product, and support each get their own list. Aim for plain phrasing, no jargon.
Map your data
Choose the posts, fields, taxonomies or users the bot should know and reference them in the instruction.
Scope per display condition
Use display conditions on post type.
Tune from conversation log
Chips that never get clicked are clutter, replace them. Chips that get clicked but produce poor answers need either a better preset text or a better system prompt.
Why suggested questions matter
The first preset is doing two things at once. It tells the visitor what kind of question fits this bot, by showing the bot’s actual scope. And it lowers the activation cost from typing to clicking. That combination is the cheapest conversion improvement in a chatbot setup. The contextual fit matters even more on a WordPress site where the same widget appears across very different pages.
A visitor on a product page does not want the same chips as a visitor on docs or pricing. SleekAI handles that with normal display conditions, so the bot on each page section has its own preset list without you maintaining a single global menu.
Typed input is noisy and varied, but preset clicks are countable. For B2B and ecommerce sites the lift is usually visible within a week of going live, just from removing the friction of the empty input.
Frequently asked questions
How many suggested questions can I show?
There is no hard cap, but visitor behavior peaks at three to four chips. Beyond that the chip row wraps to two lines and the visitor reads less.
Do presets count as a normal user message?
Yes. Clicking a chip fires the preset text into the chat exactly as if the visitor had typed it.
Can I hide presets after the first message?
Yes, that is the default behavior. Presets show only on an empty conversation and disappear once the first message is sent.
How do presets interact with display conditions?
Each chatbot record has its own presets and its own display conditions. You can create one chatbot per page section, each with its own preset list.
What happens if a preset asks a question the bot cannot answer?
To avoid that, write presets that mirror questions you already know the bot can answer well, then tune as you see real session data.
Which AI providers does it support?
OpenAI, Anthropic, Google and OpenRouter, plus custom OpenAI-compatible endpoints. You bring your own API key and the provider bills you directly.
Where does the chatbot get its answers?
From the WordPress data you map into its instruction: post titles and content, post meta, ACF and Meta Box fields, taxonomies, terms, users and user meta, or a WP_Query. Values resolve on every request.
Can it act on a visitor’s behalf?
No. A chatbot answers questions. It does not submit forms, create bookings, open tickets or send email; put the links for those steps in its instruction so it can point visitors to them.
Related pages
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