Yes. Your custom fields for cut, clarity, color, and carat feed into the prompt, so answers reflect the actual stones in your catalog. A shopper asking about a VS1 1.2ct oval gets the right grading detail rather than a generic 'we have beautiful stones' line. For lab-grown vs natural, the bot pulls origin straight from the product meta.

If your policy lives on your site, the bot can be grounded in it via OpenAI Files so it never invents terms. The first-resize-free-within-12-months rule, the 30-day return window, and the lifetime cleaning included all come from your actual pages. This matters because returns policy claims are legal commitments - the bot quotes, it does not draft.

Yes. Every conversation is logged. Pair it with your CRM via webhook to push high-intent leads forward - shoppers asking about budgets over $4,000, specific custom designs, or in-person viewings get flagged for personal follow-up. The sales team gets the conversation summary, not just a name and email.

Run separate bots per line with display conditions, each with its own knowledge base and tone. The fine bot speaks slowly, grounds in gemological detail, and prioritizes appointment booking. The fashion bot keeps it fast, price-forward, and stock-aware. A shopper on /studs/ does not get a five-paragraph explanation of natural vs lab-grown.

Yes. SleekAI reads WooCommerce stock data, so it only recommends pieces currently available. For one-of-a-kind solitaires, the stock count is usually 1, and the bot honors that - 'this is the only one we have, want me to hold it for a viewing this weekend?' instead of presuming the shopper can take their time.

Your own OpenAI key. You stay in control of costs, model choice, and your data. For a jewelry store this matters because conversation logs include shopper budget, ring preferences, and contact details - data you want on your account, not a third-party platform's.

Yes, neutrally. The bot can explain that lab-grown diamonds are chemically identical to natural ones (same carbon crystal structure), graded the same way, and typically priced 30-40% lower. It does not push one over the other - that is the sales team's role. Shoppers leave informed and the conversation log flags which they leaned toward, so the in-store consultation starts in the right tray.

If you offer custom or bespoke work, the bot routes those inquiries to a different path - capturing inspiration images (if linked), budget range, target wear date, and stone preferences. Custom is a longer conversation than stock pieces, and the lead gets routed to the designer or atelier lead rather than the front-of-house sales team.