The system prompt is explicit: no diagnosis, no treatment, refer to licensed care for clinical concerns. We provide a sample prompt that ICF-aligned coaches can drop in. When prospects describe clinical-sounding symptoms, untreated trauma, or active crisis, the bot acknowledges the difficulty, points to therapy or 988, and explains that coaching can run alongside clinical care once that's stable.

Yes. Configure the prompt to detect self-harm, suicidal ideation, or acute crisis cues and respond with 988 in the US or local emergency resources before anything else. The crisis response should be hard-coded as the first check, not left to model judgement on the day, and it should override any pricing or booking flow that would normally fire.

If certifications are on your About page or staff bios, the bot reads and cites them accurately. ICF (ACC, PCC, MCC), CTI, iPEC, and CPCC all work. The bot also knows what each credential signals about hours, supervision, and ethical training, so it can answer the prospects who care about credentialing without you scripting that paragraph.

Yes. Hand off via deep link or webhook to Calendly, Acuity, SavvyCal, or TidyCal. The bot collects the preferred slot in conversation, then either passes the prospect to your booking link with the slot pre-selected or fires a webhook that creates the event server-side. Most coaches use deep links because they survive scheduling changes more cleanly.

It routes to your checkout. SleekAI doesn't process payments. Stripe Payment Links, ThriveCart, SamCart, and standard WooCommerce all work as handoff destinations. The bot can pre-fill the cart with the right package and payment plan, then hand the prospect to your existing flow so refunds, taxes, and receipts run through the systems you already trust.

Logs stay in your WordPress database. Bring-your-own-key sends prompts directly to OpenAI, Anthropic, or Google with no third-party processor in between. That matters in coaching because prospects often share painful context in the first message, and most coaches don't want a fourth vendor in the data path. You stay in control of retention, redaction, and access.

Yes. The 28+ display conditions let you run a separate bot per page, post type, or URL pattern. Many coaches run a corporate-services bot on B2B pages and a 1:1 bot on consumer pages, each with its own tone, packages, and referral rules. The conversation logs stay separate so you can read corporate enquiries without scrolling past consumer ones.

The bot holds the line by default. It quotes the published price, explains payment plans, and offers a downgrade path (group instead of 1:1, Sprint instead of Transition Year) when budget signals appear. If you want it to honour a specific discount code or promo, add the rule to the prompt; otherwise it routes the negotiation to the discovery call where you can hear the context yourself.