No. SleekAI is configured to refuse any clinical assessment, including moles, rashes, acne severity, hyperpigmentation, and whether a specific patient is a candidate for a procedure. Those decisions require an in-person consult with a licensed injector or a dermatologist for skin findings. The bot helps with everything else: pricing, what each treatment involves, prep instructions, scheduling, and basic intake. The boundary holds even when the visitor pushes for an opinion, because clinical assessment from chat is unsafe and outside the bot's role.

Yes. Botox is quoted per unit, filler per syringe, laser per session, and peels per visit or per package, exactly the way your published price list lists them. Custom fields hold per-area unit ranges (forehead 10 to 20, glabella 15 to 25, masseter 30 to 50 per side), and the bot uses those to give realistic totals. Update the price on the service page and every conversation reflects the new number, no retraining or redeployment required.

Yes. The bot reads your team page and injector bios. PDO threads, Sculptra, RF microneedling, and lip filler are usually handled by specific injectors at a med spa, and the bot routes consult requests by specialty. Update a bio with a new training (PDO Max, Volux, laser certification) and the bot picks it up on the next conversation. Solo-injector clinics simply skip the matching step and route all consults to that injector.

Yes. The bot can capture concern (lines, volume loss, skin texture, hair removal), prior treatments and timing, current medications including blood thinners, pregnancy or breastfeeding status, and Fitzpatrick skin type for laser. The conversation logs in WordPress show the captured fields, and a webhook can push them to your consult intake software (Aesthetic Record, PatientNow, Symplast) so the injector sees the basics before the visit.

Yes. The system prompt is configured so that any mention of pregnancy or breastfeeding triggers a polite rebooking script: most injectables and lasers are not performed during pregnancy or while breastfeeding, and the bot recommends consulting after delivery and the relevant nursing period. The bot does not give medical advice on whether a specific treatment is safe in any individual case, only that the clinic's standard practice is to wait, which is the safe default for most med spas.

Yes. SleekAI is multibot, so the laser hair removal section, the injectables section, and the aesthetics section can each have their own scoped bot with separate system prompts. Laser hair removal questions are different (how many sessions, Fitzpatrick type, package pricing) from filler questions (per syringe, longevity, downtime), and a dedicated bot per service category answers each correctly without one prompt trying to cover everything.

Yours. SleekAI is BYO API key. Bring an OpenAI, Anthropic, Google, or OpenRouter key and the model bills you directly with no per-message markup. For a single-location med spa the monthly API spend is usually in the $10 to $40 range depending on traffic and model choice. GPT-4o-mini handles most med spa chats well; clinics with heavy intake flows often choose Claude Sonnet or GPT-4o for slightly better adherence to the no-diagnosis boundary.

Yes, in your WordPress database. Each conversation stores the messages, model used, token count, and page URL. Retention is configurable, and most med spas keep raw chats for 30 to 90 days while forwarding cleaned summaries to their EMR through a webhook. Logs are reviewable by staff, which is useful for refining the FAQ once a question shows up repeatedly ("do you treat masseter for jaw clenching", "can I do filler the week before a wedding", and so on).