No. SleekAI describes outpatient, IOP, PHP, and residential accurately using your published program details, but refuses to recommend which level the patient needs. That decision belongs to the intake clinician at the assessment, and the bot says so on every conversation. The refusal is enforced in the system prompt and tested before launch.

Your system prompt routes any distress signal to 988 and your local crisis line first, before any other content. The bot does not engage with self-help or coping advice, does not interpret severity, and does not delay routing. For active danger, it surfaces the nearest psychiatric ER and offers to help schedule an urgent intake. Crisis routing is the first behavior tested before go-live.

Yes, when you store in-network plans, level-of-care coverage, and pre-auth rules as data per program. The bot quotes accurately - Aetna PPO covers IOP with pre-auth, BCBS varies by employer group, UHC handles adolescent IOP differently from adult IOP. The bot also tells families to verify with the card before the intake.

Yes. SleekAI is multibot - configure separate bots for adult, adolescent, and family programs with different prompts and tones. Adolescent intake conversations need different language, different consent rules, and different parental routing than adult intake, and the bot handles that distinction cleanly.

Yes, in your WordPress database with retention you control. OpenAI, Anthropic, or Google API calls use your own key directly, so no third party sits between your patients and the model. The conversation log gives the intake team context and helps the clinical director audit the prompt weekly.

Yes. The system prompt is plain text in the WordPress admin. Audit it, version it, and edit it any time without touching the live behaviour until you save. Most clinics treat the prompt the way they treat clinical policies - reviewed monthly, signed off by the medical director, and revision-tracked.

The bot is configured to recognise minor-related language and route to your published consent process. It does not collect or process minor health information directly and routes parental booking requests to the intake team. State rules on minor consent vary, and the bot stays on the safe side by routing instead of guessing.

Indirectly. SleekAI does not write into Kipu, Sigmund, or your EHR directly. It captures the inquiry, the level-of-care interest, the insurance, and the contact details, then emails or webhooks the structured handoff to your admissions team. The team confirms in the EHR the same way they would for a phone inquiry.