The system instruction blocks any claim that CBD treats, cures, or relieves a condition. The bot describes products by their attributes (broad-spectrum, 600mg, third-party tested), references the dosage chart for ranges, and defers to the customer's veterinarian on clinical questions. Compliance teams set the language once.

No. Dose recommendations are explicitly refused. The bot points to the published dosage chart, which gives weight-based ranges, and routes the final call to a licensed veterinarian. This is the safest stance both for the animal and for the shop's standing with FTC and FDA enforcement priorities.

Yes. Each product has a COA URL field in postmeta with batch number, test date, and lab. When a shopper asks about a SKU, the bot quotes the batch date, the lab, and the link. If a regulator asks the shop to prove a chat referenced the current COA, the log contains the exact URL the bot delivered.

Restricted states are listed in a custom field per product. The bot checks the shopper's stated state and warns if delivery is restricted before they reach checkout. Avoids the cart-abandonment moment when a shopper fills in everything and the shipping screen rejects them with no explanation.

It mentions the age requirement and notes that age verification happens at checkout, but it doesn't replace the formal verification step. The system instruction acknowledges the legal floor (twenty-one in many states for hemp) and steers shoppers to the verification flow if they ask about it directly.

If you run WooCommerce Subscriptions or a similar plugin, the bot reads the subscription product meta and explains pricing, cancellation rules, and the discount structure. It can quote the standard fifteen-percent subscription discount, the cancellation grace period, and frequency-change rules cleanly.

Yes, since you've already published the distinction in education posts. The bot explains that full-spectrum contains trace THC under the legal threshold while broad-spectrum is THC-free, references your guide for detail, and helps the shopper understand which category they're looking for without therapeutic claims.

Every conversation lives in WordPress with model name, tokens, page URL, and full transcript. Your compliance officer scans for phrasing that slipped (a 'helps with' or 'good for' that bypassed the prompt) and adjusts the instruction. Posture is stronger than a third-party SaaS where you don't own the logs.