AI chatbot for Refugee Resettlement Agencies: intake support
SleekAI reads your R&P services post type, supported languages, and case manager assignments, then handles arrival questions, housing intake, and sponsor onboarding using your own OpenAI, Anthropic, Google, or OpenRouter key.
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Newcomers and sponsors deserve answers in their language
Refugee resettlement work runs on tight federal timelines and dozens of moving pieces. A newly arrived Afghan family needs Form I-765 employment authorization, a Pashto-speaking case manager, and a working refrigerator before Friday. A Welcome Corps sponsor wants to know whether their two bedroom apartment qualifies for housing standards, what the 90 day R&P scope covers, and how the post-90 day Match Grant program works. A static website in English alone fails both audiences.
SleekAI reads your R&P services from wp_posts, the supported languages taxonomy on your case manager staff post type, and program eligibility flags in wp_postmeta. The bot replies in Pashto, Dari, Arabic, Ukrainian, Swahili, Spanish, or French based on the user's message, names your Pashto-fluent case manager, and explains your 90 day Reception and Placement scope without inventing USCIS deadlines.
Generic chatbots fail this audience badly. They invent EAD processing times, give immigration advice without legal authority, or only respond in English. A scoped bot stays inside your actual program scope, points to USCIS.gov for official form questions, refers immigration legal questions to your accredited representative or partner legal aid, and never speculates on asylum or naturalization outcomes. It also keeps every chat private and logged for caseworker handoff.
Workflow
Setup for a resettlement agency
Map R&P and follow-on programs
Tag case managers by language
Lock down legal scope
Scope, embed, and audit
Try it now
A typical newcomer family intake
Comparison
Generic chatbot vs SleekAI for refugee resettlement
Generic chatbot
- Replies only in English when newcomers need Pashto, Dari, or Arabic
- Invents USCIS form timelines and EAD processing dates
- Cannot name your actual case managers or their language skills
- Mixes R&P scope with post-90 day programs and confuses sponsors
- Offers immigration advice without legal authority and risks liability
SleekAI chatbot
-
Reads R&P services and eligibility from
wp_postsandwp_postmeta - Mirrors the user's language using mapped supported-languages taxonomy
- Names case managers by language fluency and case load capacity
- Routes immigration legal questions to your accredited representative
- Logs each chat for warm handoff to the assigned caseworker
Features
What SleekAI gives you for Refugee Resettlement Agencies
Multilingual by default
Newcomers can ask in Pashto, Dari, Arabic, Ukrainian, Swahili, Spanish, or French. The bot mirrors their language and tags the chat for the right case manager. Sponsors stay in English. The model handles all of it natively.
Case manager matching
Your staff post type tags case managers by language and case load. The bot names Hamid Karimi for Pashto and Dari families, Layla Hassan for Arabic and Swahili, and Olena Petrova for Ukrainian arrivals.
Sponsor onboarding clarity
Welcome Corps and co-sponsor groups get clean answers on the housing checklist, 60 square feet per person rule, furnishings list, and the 48 hour pre-arrival walk-through. They stop calling the front desk three times a day.
Use cases
Where resettlement teams get the most value
Pre-arrival sponsor prep
Sponsors get instant answers on housing standards, furnishings, and the 90 day R&P scope. The bot pre-fills the housing checklist and routes the lead to the assigned case manager.
Post-arrival newcomer support
Families arriving Friday night chat in Pashto or Dari with a real welcome message. The bot confirms school enrollment timelines, health screening appointments, and Hamid's direct line for emergencies.
Post-90 day program help
Families approaching day 75 ask what comes next. The bot explains Matching Grant for employment focus or RSS for 5 year social services, and books the 30 day check-in with the case manager.
The bigger picture
Why resettlement needs language-aware chat
Refugee resettlement is tight, urgent, multilingual work on federal timelines. A Pashto-speaking family arriving Friday cannot wait until Monday for a callback to find out whether the apartment is ready. A Welcome Corps sponsor co-signing a lease needs to know the 60 square feet per person rule today, not in three days.
A bot that mirrors the family's language, names Hamid as the Pashto case manager, and quotes the 90 day R&P scope is the difference between a smooth arrival and a chaotic one. Generic chatbots fail this audience badly. They reply only in English.
They invent EAD processing times. They give immigration advice without authority. They blur R&P, Matching Grant, and RSS into one summary that confuses sponsors and families.
A scoped SleekAI bot stays inside your actual program taxonomy, your actual case managers, and your actual housing standards. It refuses immigration advice by design and routes those questions to your DOJ-accredited representative. The reporting benefits are real.
PRM annual reports and federal partner check-ins become easier with language-by-language outreach and sponsor onboarding volume on hand.
Questions
Common questions about SleekAI for Refugee Resettlement Agencies
Yes. The system instruction forbids the bot from advising on asylum decisions, naturalization timelines, EAD adjudication, or any specific USCIS outcome. It routes those questions to your DOJ-accredited representative or partner legal aid. It can describe what forms exist and link to USCIS.gov, but never predicts outcomes.
 Modern models handle these natively without a separate translation service. The system instruction tells the bot to mirror the user's language. For dialects or rare languages, the bot adds a short English line so the case manager knows to call a community interpreter for the first home visit.
 Yes when your staff post type tags language fluency and current case load. The bot matches a Pashto-speaking family to Hamid Karimi, an Arabic family to Layla Hassan, and routes the chat into their inbox or your case management system via webhook so the warm handoff is ready.
 Yes. Map your housing checklist post with the 60 square feet per person sleeping space rule, required furnishings, and the 48 hour pre-arrival walk-through. The bot quotes the rule, links to the checklist, and reminds sponsors about the smoke detector and tenant safety briefing.
 Yes when each program is mapped distinctly. R&P, Matching Grant, RSS, PRM funded services, and PSO programming all have different scopes, durations, and eligibility. The bot answers from your services taxonomy and never collapses them into one blurry summary.
 The system instruction has a red flag list: medical emergency, domestic violence disclosure, unaccompanied minor concern, or imminent eviction. When detected the bot stops normal flow and posts your 24 hour crisis line and the appropriate national hotline (911 for medical, 988 for mental health crisis) without trying to solve it itself.
 Many agencies run Claude Sonnet 4.5 or GPT-4o for the strong multilingual quality. Both stay accurate in Pashto and Arabic when the system prompt is scoped well. Token cost runs a few cents per chat. Bring-your-own-key keeps the model contract under your agency's vendor review.
 Yes. Each chat logs origin page, model, token use, language, and full transcript. Export by quarter for PRM reporting and federal partner check-ins. You can show outreach reach by language, sponsor engagement volume, and which programs drove the most inquiries that quarter.
 Pricing
More than 1000+
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