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✨ New Plugin Alert ✨ SleekRank is now available with €50 launch discount
✨ New Plugin Alert ✨ SleekRank is now available with €50 launch discount
✨ New Plugin Alert ✨ SleekRank is now available with €50 launch discount
✨ New Plugin Alert ✨ SleekRank is now available with €50 launch discount
✨ New Plugin Alert ✨ SleekRank is now available with €50 launch discount
✨ New Plugin Alert ✨ SleekRank is now available with €50 launch discount
✨ New Plugin Alert ✨ SleekRank is now available with €50 launch discount

SleekView Feedback for SUMO Subscriptions

SleekView Feedback reads the SUMO Subscriptions plan, renewal, and cancellation records saved on every WooCommerce order and subscription, ranks each case by lifetime value vote, and lets revenue and support staff triage failed payments and cancellation reasons without leaving WordPress.

♾️ Lifetime License available

SleekView Feedback board for SUMO Subscriptions

Why subscription cases need a feedback view

SUMO Subscriptions for WooCommerce stores subscription plans, renewal schedules, billing intervals, suspended states, and cancellation reasons on a mix of wp_posts rows (for the subscription post type) and wp_postmeta keys like _sumo_subscription_status, _sumo_billing_interval, and _sumo_cancellation_reason. The default plugin admin lists subscriptions as a flat WordPress table, which works for routine renewals but breaks down when revenue ops needs to triage failed payments, cancellation reasons, and pause requests every morning.

SleekView Feedback reads the same SUMO Subscriptions postmeta and post type rows and renders each subscription as a card on a feedback board. Cards show the subscriber email, the plan name, the next renewal date, the lifetime revenue to date, and a status pill mapped to the SUMO subscription state. The board sorts by lifetime value votes, so the most valuable subscribers at risk float to the top instead of being lost in the default alphabetical or date sorted lists.

Upvotes write the new value back to a meta SleekView keeps next to the existing SUMO fields, which means scheduled retention reports and any downstream revenue dashboard see the same priority signal. SUMO Subscriptions keeps owning the actual billing cron, the renewal API calls, and the cancellation flow, while SleekView adds the missing board view revenue and support teams use to triage and save accounts.

Workflow

From SUMO subscription list to feedback view

1

Connect SleekView to SUMO data

Install SleekView, pick SUMO Subscriptions as the source, and the plugin reads every SUMO meta key on subscription posts and linked WooCommerce orders. Plan name, billing interval, status, cancellation reason, and renewal date are all detected automatically without any custom queries to maintain by hand.
2

Pick lifetime value as the vote column

Set the vote column to the subscriber lifetime value SUMO tracks on each subscription, or to a custom retention priority meta revenue ops maintains. SleekView ranks cards from highest to lowest, so the most valuable subscribers at risk lead the board instead of newest renewal first by default.
3

Map status, plan, and customer fields

Choose the SUMO subscription status as the status pill column, the plan name as the category tag, and the subscriber email as the card body. Each value renders as a pill or label, which makes filtering by plan, status, or risk a one click action across the entire subscriber base.
4

Publish the board to revenue and support

Embed the feedback view on a revenue ops dashboard or a shared retention screen. Staff upvote subscribers worth saving, status pill changes flow back to the SUMO meta on each subscription, and SUMO Subscriptions keeps owning every billing cron and renewal API call exactly as it does today.

Sample board

Sample SUMO Subscriptions feedback board

A live SleekView Feedback view of SUMO Subscriptions records, ranked by lifetime value vote, with status pills for the subscription state and the plan name as the category tag on each card.
367 votes
Pro plan renewal failed twice, customer lifetime value 480 USD
Retention lead Pro plan Failed payment
248 votes
Starter plan cancelled, reason listed as price too high for value
Sarah K. Starter plan Cancelled
201 votes
Pause request for 60 days on Family plan, subscriber moving abroad
Daniel O. Family plan Paused
164 votes
Annual renewal due in 7 days, high value subscriber, prep email
Priya R. Annual Upcoming
92 votes
Downgrade from Pro to Starter, customer cited feature confusion
Marco D. Plan change Active
48 votes
Reactivated subscription after retention call, three month bonus
Hannah W. Win back Active

Comparison

Default SUMO list vs SleekView Feedback

SUMO subscriptions admin list

  • Default list sorts subscriptions by created date, not by lifetime value or risk
  • No status pills surface failed payment or cancellation reason at a glance
  • Cancellation reasons live in a single meta field with no category aggregation
  • Retention staff cannot upvote subscribers worth saving from inside WordPress
  • Plan and billing interval require opening each subscription to see in detail

SleekView Feedback

  • Reads SUMO Subscription post types and _sumo_ meta keys directly
  • Sorts the board by lifetime value vote so high value at-risk subs lead the list
  • Status pills map to _sumo_subscription_status on each subscription
  • Plan names render as coloured category tags pulled from the subscription record
  • Side panel exposes renewal date, billing interval, and cancellation reason instantly

Features

What SleekView Feedback gives you for SUMO Subscriptions

Native SUMO meta support

SleekView reads SUMO subscription post rows and every _sumo_ meta key the plugin writes. Plan name, billing interval, subscription status, cancellation reason, and renewal date are all detected automatically, which means a SUMO update never breaks the feedback view or forces a schema rewrite.

Lifetime value upvotes

Retention staff upvote a card with one click and SleekView writes the new priority value to a dedicated subscription meta. The board sorts top down by that value, so the highest value subscribers at risk of churn lead the queue rather than the newest renewal due tomorrow.

Plan and status filters

A filter bar above the board narrows cards by plan, by SUMO subscription status, or by cancellation reason. Saved filters are per user, so the retention lead keeps a high-value-at-risk view while a billing clerk only works through failed payment cards from the same dataset.

Audience

Three teams using the SUMO Subscriptions feedback board

Retention call queue

Filter to status failed payment and cancelled, sort by lifetime value, and the retention call list builds itself. Cards on the highest value subscribers float to the top, the side panel exposes cancellation reason in one click, and staff log notes that write back to the SUMO subscription record.

Billing recovery

Group the board by SUMO status and sort by lifetime value within failed payment. Billing recovery focuses on the subscribers worth chasing, runs targeted dunning emails through the same WordPress role based capability checks, and each successful retry updates the status pill back to active automatically.

Cancellation insight

Group the board by cancellation reason, then sort by lifetime value lost. Product and marketing leads see exactly which reasons drive the most churn revenue, which feeds the next pricing or feature decision with a real number, not anecdotes pulled from scattered support tickets across the year.

The bigger picture

Why a subscriptions feedback view changes retention

Subscription businesses live and die on the difference between failed payments that get recovered and ones that quietly become cancellations. The default SUMO admin list sorts subscriptions by created date, which is great for accounting and useless for retention. A feedback board sorted by lifetime value votes the team actually placed today fixes that.

The most valuable subscribers at risk float to the top, status pills make the difference between paused, failed payment, and cancelled obvious at a glance, and the cancellation reason becomes a filterable category instead of buried in a meta field nobody reads. Because votes write back to the same SUMO meta the rest of the plugin already uses, nothing forks. SUMO Subscriptions keeps owning every billing cron, every renewal API call, every cancellation flow, and every email template your store depends on.

The board simply gives retention and support a single shared queue where the conversation about which subscribers to call first is grounded in real lifetime value, not on whoever happens to have the latest spreadsheet export open at the moment.

Questions

Common questions about SleekView Feedback for SUMO Subscriptions

No. SUMO Subscriptions keeps owning the billing cron, every renewal API call, the cancellation flow, and the email templates your store depends on. SleekView Feedback is a board view on top of the SUMO data, so retention and support get a better triage surface without changing any of the underlying subscription engine behaviour.

 

SleekView writes the lifetime value or retention priority vote to a dedicated meta key on the SUMO subscription record, by default _sleek_retention_priority. SUMO never touches that meta, which keeps billing logic clean. If you prefer to map votes to an existing column, that is configurable in the view settings.

 

No. Status pills update a SUMO status meta only if you map them directly to the subscription status field. Most teams keep a retention workflow status separate so the board can move cards between contact attempts without affecting whether SUMO continues to attempt the next billing run.

 

Yes. Cancellation reason is exposed as a category column, and SleekView can group or filter the board by reason in one click. Retention teams use this to spot whether price, feature gaps, or shipping complaints are driving the bulk of churn revenue across the past 30 days at a glance.

 

Yes. SleekView respects WordPress capabilities, so the same board page can render a support-safe version that hides lifetime value while showing cancellation reason and customer email. Billing and retention leads see the full version on a different page that reads the same underlying records.

 

Yes. SUMO writes the next renewal date to each subscription, and SleekView exposes that field on the card. Filter the board to renewals due in the next seven days, sort by lifetime value, and the retention team can run a proactive outreach campaign before any subscriber ever sees a failed payment.

 

Yes. SUMO Subscriptions stores subscriptions as a custom post type, which is unaffected by High Performance Order Storage. Linked WooCommerce orders are read through the normal WooCommerce APIs, so the feedback board behaves identically whether your store uses the legacy posts table or the new HPOS orders table.

 

Yes. SUMO Subscriptions supports paused subscriptions, and the pause status flows through to the status pill on each card. Filter the board to paused, sort by lifetime value, and the retention team can plan the win back outreach around the dates SUMO has scheduled the subscription to resume automatically.

 

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