SleekView for Comm100 Live Chat
The Comm100 WordPress plugin embeds the widget while chats, agents, departments, bot transcripts and CSAT surveys live in the Comm100 cloud behind the Open API. SleekView reads that API and renders conversations as sortable, filterable, inline-editable rows inside WP Admin.
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Comm100 has the chats and bots, the WordPress site sees a widget
Comm100 Live Chat is an enterprise livechat and AI chatbot platform with a WordPress plugin that embeds the chat widget on a site. The plugin manages the visitor-side script and authentication. Conversations, agent assignments, bot transcripts, departments, satisfaction surveys and routing rules live in the Comm100 cloud, exposed through the Comm100 Open API.
That separation works for the Comm100 agent console. It does not work for the WordPress operator who runs the marketing site, content and compliance posture. A regulated industry site running Comm100 with five agents, two bots and 2,000 chats a month needs a row-level workspace that surfaces conversations next to the WordPress content. The data exists in a clean API. It just never renders inside WP Admin.
SleekView reads the Comm100 Open API. Visitor name, department, agent, bot handoff flag, CSAT rating, tag list and start time render in a single row, sortable on any column and filterable in combinations Comm100 splits across separate reports. Inline edits route through the Open API so reassignment, retagging and status changes propagate back to the Comm100 console and any audit trail the compliance team relies on.
Workflow
How SleekView reads your Comm100 schema
Connect the Comm100 Open API
Compose your column set
Save and scope the view
Edit inline and ship
Sample columns
A typical Comm100 conversations view
Comm100 Open API
| Visitor | Department | Agent / Bot | Status | CSAT | Started |
|---|---|---|---|---|---|
| Adam Vogt | Billing | rita.m | Closed | 5 | Apr 24 09:44 |
| Pavel Novak | Support | bot:triage | Handoff | — | Apr 24 09:21 |
| Aiko Sato | Compliance | ben.l | Open | — | Apr 24 08:18 |
| Henrik Olsen | Support | rita.m | Closed | 1 | Apr 23 22:55 |
| Mira Patel | Billing | — | Queued | — | Apr 23 20:12 |
Comparison
Default Comm100 admin vs SleekView
Default Comm100 admin
- Conversation and bot lists live in the Comm100 admin app, separate from WP Admin
- Bot containment, agent and department views are split across separate Comm100 reports
- CSAT survey results need their own report screen to read at row level
- Read-only stakeholder access requires Comm100 seats instead of WordPress capabilities
- No saved per-role views (support, compliance, AI program owner) over the same chat dataset
SleekView
- Reads the Comm100 Open API for chats, agents, departments and bots
- Pivot CSAT rating, bot handoff and intent fields into typed columns
- Inline edit tag, agent and status across many conversations in one pass
- Save filtered views ("Billing CSAT bad", "Bot handoff intents this week")
- Switch between chat, bot transcript and survey views on the same dataset
Features
What SleekView gives you for Comm100 Live Chat
Chats with real Comm100 columns
Combine visitor and chat fields with department, agent, bot and CSAT columns. One workspace replaces the back-and-forth between WP Admin and the Comm100 console.
Inline edit tag and assignment
Retag a regulated cohort, reassign agents or mark chats closed from the row. Edits route through the Open API so the Comm100 console and the compliance audit trail mirror the change.
Compose precise filters
Combine department, status, agent, bot and CSAT into one saved filter. A view like "Billing, CSAT 1 or 2, last 14 days" runs as one Open API query.
Audience
Who uses SleekView for Comm100
Support leads
Triage active conversations by department and waiting time in one filterable view. Surface low CSAT cohorts and bulk-tag them for follow-up.
AI program owners
Filter conversations by bot intent and handoff flag to see exactly which flows deflect and which need rework. Inline-tag the ones that warrant a content fix.
Compliance leads
Pull regulated-department conversations into a saved view, audit per-agent response time and export filtered logs for the audit pack without exporting the whole platform.
The bigger picture
Why Comm100 deserves a row-level WordPress workspace
Comm100 is built for enterprise and regulated industry chat, with bots, departments, queues and compliance baked in. The Comm100 console covers the agent-level workflow well. The cohort operations that compliance, support leadership and AI program owners need (pulling all low-CSAT conversations in a department, surfacing bot handoff intents from last week, exporting a regulated cohort for audit) work poorly across separate report screens.
SleekView reads the Open API directly, renders conversations as rows inside WP Admin and lets each role save the filtered view they live in. Inline edits route through the Open API so the Comm100 console and the audit trail stay coherent. Same Comm100 data, much less screen-switching, surfaced where the WordPress content team also works.
Questions
Common questions about SleekView for Comm100 Live Chat
Yes. SleekView reuses the site ID and API credentials the Comm100 WordPress plugin already stores and queries the Open API endpoints for chats, agents, departments, bots, surveys and visitors. Each conversation surfaces as a row inside WP Admin.
Yes. The same Open API powers livechat, ticketing, email and social channels in Comm100 omnichannel. Pivot the channel field into a typed column so the same workspace handles every channel the account hosts.
Yes. Edits route through the Open API so retagging, reassignment and status changes propagate to the Comm100 console and the compliance audit trail the same way a manual change would.
Yes. Comm100 AI Chatbot logs intent_id and handoff_reason per bot turn. Pivot those into typed columns and combine with department for a row-level view of which intents deflect and which always escalate.
Yes. Post-chat survey scores are first-class data. Combine CSAT with department and agent for saved views like "Billing, CSAT 1 or 2, last 14 days" so the coaching cohort is one click instead of three report tabs.
Yes, on the WordPress side. Dashboard and view access is gated by WordPress capabilities. The Comm100 Open API authenticates with the credentials the plugin already stores, so no extra single sign-on configuration is needed.
Yes. SleekView paginates through the Open API with date-window queries and caches column data per refresh window. Even sites with thousands of conversations a week render filtered views in well under a second.
No. The Comm100 console stays where it is for the agent-level workflow. SleekView adds a row-level surface for the cohort operations support, compliance and AI program owners do every week, inside WP Admin.
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SleekMotion
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SleekView
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