SleekView for Trengo
Trengo unifies email, livechat, WhatsApp, Instagram, Messenger, voice and SMS into a single agent inbox, with a REST API for conversations, contacts, channels, teams and labels. SleekView reads the API and renders every conversation as a sortable, filterable, inline-editable row inside WP Admin.
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Trengo runs the omnichannel inbox, the WordPress site sees none of it
Trengo is an omnichannel customer support platform that consolidates email, livechat, WhatsApp, Instagram, Facebook Messenger, voice and SMS into a single agent inbox. The Trengo REST API exposes conversations, contacts, channels, teams, labels and response timers. The Trengo app ships its own reports for volume, response time and team performance.
For an ecommerce or content team operating from WordPress, that reporting sits one tab away. A WooCommerce shop handling 1,200 conversations a week across five channels needs a row-level workspace inside WP Admin, not another browser. Filtering for WhatsApp conversations tagged returns and assigned to the ecommerce team means crossing two Trengo report screens. Retagging a campaign cohort or reassigning a team backlog means clicking into each conversation.
SleekView reads the Trengo REST API. Contact name, channel (email, WhatsApp, livechat, Instagram, Messenger, voice, SMS), team, assigned agent, status, label list and last reply timestamp render in a single row, sortable on any column and filterable in combinations Trengo splits across separate reports. Inline edits route through the Trengo API so retagging, reassignment and status changes propagate to the Trengo app and any automation flow.
Workflow
How SleekView reads your Trengo schema
Connect the Trengo API
Compose your column set
Save and scope the view
Edit inline and ship
Sample columns
A typical Trengo conversations view
Trengo REST API
| Contact | Channel | Team | Status | Labels | Last reply |
|---|---|---|---|---|---|
| Eline Bos | Ecommerce | Open | returns, vip | Apr 24 10:22 | |
| Mateo Ruiz | Support | Awaiting | billing | Apr 24 09:55 | |
| Lotte van Dijk | Ecommerce | Open | campaign-spring | Apr 24 09:11 | |
| Tom Becker | Voice | Support | Voicemail | callback | Apr 23 21:34 |
| Sara Holm | Livechat | Sales | Closed | demo | Apr 23 19:48 |
Comparison
Default Trengo admin vs SleekView
Default Trengo inbox
- Reports and conversation lists live in the Trengo app, separate from WP Admin
- Per-channel and per-team views are split across multiple Trengo report screens
- Label-based breakdowns need filters set per report rather than one saved view
- Read-only stakeholder access requires Trengo seats instead of WordPress capabilities
- No saved per-role views over the same omnichannel dataset inside WP Admin
SleekView
- Reads the Trengo REST API directly using the credentials stored once
- Pivot channel, team, label and response timer fields into typed columns
- Inline edit status, label, agent and team across many conversations in one pass
- Save filtered views ("WhatsApp returns this week", "Voicemail awaiting callback")
- Switch between conversation, contact and team views on the same Trengo dataset
Features
What SleekView gives you for Trengo
Conversations with real Trengo columns
Combine contact and conversation fields with channel, team, label and response timer columns. One workspace replaces the cross-report tab switching the Trengo app currently requires.
Inline edit label and team
Retag a campaign cohort, reassign an overloaded team or close stalled conversations from the row. Edits route through the Trengo API so the Trengo inbox and any automation flow mirror the change.
Compose precise filters
Combine channel, team, status, label and last reply age into one saved filter. A view like "WhatsApp, ecommerce team, no reply in 12h" runs as one API query.
Audience
Who uses SleekView for Trengo
Support leads
Triage the omnichannel inbox by channel, team and waiting time in one filterable view. Catch a channel drifting before customers notice the lag.
Ecommerce leads
Pull WhatsApp and Instagram conversations next to WooCommerce orders. Tie a returns spike to a specific campaign or product post.
Operations leads
Track per-team load and per-channel response time over saved filters. Export the working set to CSV for the weekly omnichannel review.
The bigger picture
Why Trengo deserves a WordPress-side row workspace
Trengo is built for ecommerce and SMB teams that take customer questions across many channels at once. Its strength is the unified inbox. Its reporting is in the Trengo app, separate from the WordPress site that hosts the shop and the marketing pages.
SleekView reads the Trengo REST API directly and renders the same conversations as rows inside WP Admin, with channel, team, label and response timer fields surfaced as sortable filterable columns. A WhatsApp surge surfaces in the row workspace before the team is overwhelmed. A team drifting on response time surfaces on a sortable column before a Trustpilot review writes itself.
Inline edits route through the Trengo API so the Trengo inbox and any automation flow mirror the change. Same Trengo data, much less screen switching, surfaced where WooCommerce orders also live.
Questions
Common questions about SleekView for Trengo
Yes. SleekView stores the Trengo API token once and queries the REST API endpoints for conversations, contacts, channels, teams, labels and response timers. Each conversation surfaces as one row inside WP Admin.
Yes. Trengo's WhatsApp Business integration writes messages into the conversation table with a channel marker of WhatsApp. Pivot channel and label into typed columns to surface WhatsApp volume and topic mix in the same workspace.
Yes. Edits route through the Trengo REST API so retagging, reassignment, team changes and status updates propagate to the Trengo inbox and any automation flow the same way a manual change would.
Yes. Trengo records first response timestamps per conversation. SleekView pivots the delta into a typed column, sortable per channel so email versus WhatsApp versus Instagram comparison is one click.
Yes. Labels applied to Trengo conversations are first-class filter facets. Combine label with channel and team for saved views like "WhatsApp, returns label, ecommerce team".
Yes. Automated replies and bot turns are stamped on the conversation. Pivot handled_by into a typed column to surface automation-resolved versus agent-resolved volume in the same row workspace.
No, in normal use. SleekView paginates through the API with date-window queries and caches column data per refresh window. Filters and sorts run in well under a second on busy workspaces.
No. The Trengo inbox stays where it is for the per-conversation reply workflow. SleekView adds a row-level surface for the cohort operations that work better as a sortable, filterable, inline-editable table inside WP Admin.
Pricing
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SleekAI
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SleekByte
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SleekMotion
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SleekPixel
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SleekRank
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SleekView
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