SleekView for LiveAgent: WP-side widget & contact form config as tables
LiveAgent tickets, agents, and macros live in the LiveAgent cloud. The WP plugin keeps chat-button code, form-to-ticket mappings, and JS settings in wp_options. SleekView gives ops one table for that.
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Tickets in LiveAgent — wiring in WordPress
Sample columns
A typical LiveAgent form integration view
postmeta on each form. SleekView pivots them.
wp_options + wp_postmeta
| Form | Department | Priority | Type | Last submission | Status |
|---|---|---|---|---|---|
| Contact | Support | Normal | Ticket | Apr 24 | Active |
| Sales lead | Sales | High | Ticket | Apr 24 | Active |
| Bug report | Engineering | Urgent | Ticket | Apr 22 | Active |
| Feedback | (deleted) | — | — | Mar 11 | Department gone |
Comparison
Default LiveAgent settings vs SleekView
Default LiveAgent plugin
- Form-to-department mappings live on each form's settings
- No quick way to see which forms post to which departments
- Stale mappings (department deleted in LiveAgent) don't show
- Chat-button code is buried in a textarea
- Per-form priority overrides aren't summarized
SleekView
- All form mappings on one filterable surface
- Detect orphaned forms whose department no longer exists
- Inline-edit department and priority routing
- Track last-submission per form to spot dead intakes
- Multisite roll-up of chat-button installs
Features
What SleekView gives you for LiveAgent
Routing audit
Confirm every form posts to a current LiveAgent department before reorganizing your support team. SleekView flags rows whose target department is gone.
Inline routing edits
Move a form from "Sales" to "Customer Success" by editing the department field in the row — no need to open the form's editor.
Multisite chat install
Across networks, every blog has its own LiveAgent button code. SleekView shows them all so agencies can confirm consistency.
Audience
Who uses SleekView for LiveAgent
Support managers
Audit which WP forms feed which queues so SLAs match the team that owns each request.
Agency support leads
Review every client's LiveAgent install and form routing in one view during onboarding.
Marketing ops
Spot dead form intakes (no submissions in N days) and either retire them or fix routing.
Questions
Common questions about SleekView for LiveAgent
No. Tickets, agents, and macros live in LiveAgent's cloud. SleekView reads only the WP-side wiring — chat-button code, form-to-department mappings, and routing flags.
When a form integrates with LiveAgent, the department ID and priority are saved as postmeta on the form's post (or in form-plugin-specific config). SleekView reads the standard locations.
Counts live in LiveAgent. SleekView shows last-submission timestamp from the WP-side log if your form plugin records it; for full counts, use the LiveAgent dashboard.
Yes — the next form submission posts to the new department ID. Existing tickets in LiveAgent aren't moved.
Yes. The chat-button code option is its own row in the view; you can have one configuration for chat-button installs and another for form mappings.
Email piping happens entirely on the LiveAgent side — WordPress isn't involved. SleekView's scope is the WP-side wiring only.
Pricing
More than 1000+
happy customers
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The Bundle (unlimited sites)
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What’s included
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SleekAI
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SleekByte
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SleekMotion
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SleekPixel
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SleekRank
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SleekView
€749
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