The Richpanel WordPress plugin embeds the self-service portal and chat widget using an app ID stored in wp_options under richpanel_settings. On WooCommerce stores, the plugin also writes per-order sync metadata into wp_postmeta (for example, a _richpanel_synced flag and a _richpanel_ticket_id reference). The actual conversations, customer profiles, and helpdesk tickets all live inside Richpanel's SaaS application.

Day-to-day operations need to know which orders synced cleanly, which failed, and which pages show the chat or self-service widget. None of that is listed in the plugin's settings screen. SleekView reads the option group plus the order postmeta and surfaces both as rows in a single table: configuration sub-keys on one tab, per-order sync state on another.

Inline edits cover sync flag corrections, visibility toggles, and the app ID reference. Writes flow through update_option() and update_post_meta(), so the plugin's own listeners and any audit log catch the change as if it came from the settings screen or the order edit page.

Richpanel sits in the operationally critical seam between WooCommerce orders and customer service tickets, which makes its sync state directly tied to whether agents can serve a customer when they call. The plugin handles the connection well, but it does so quietly: a postmeta flag on each order, a settings option for the app ID, and a series of background sync actions that either succeed or don't. When syncs fail in small numbers, the failures go unnoticed until a customer reaches out and the agent can't find the order.

The default WordPress order list doesn't show Richpanel sync state, and the Richpanel app doesn't show the orders that never made it across. SleekView closes the gap by treating sync state as a first-class column on the existing WooCommerce order data. Filter for failed, sort by total, resync in bulk, all without leaving WP Admin.

Configuration sub-keys for visibility and the app ID get the same audit-table treatment. The two SaaS surfaces still own their data; the integration plane between them finally has a screen of its own.