No, and you wouldn't want it to. It answers questions and sends guests to whichever booking engine you already use — Freetobook, Little Hotelier, eviivo, ResRequest — with the room name and dates noted in the conversation log. The booking itself, payment, and confirmation email all happen in your existing engine, so VAT, deposits, and cancellation policies stay on rails.

Yes. You set the booking flow; SleekAI just routes guests to it. Provisional holds rather than instant confirmation work fine — the bot will phrase the response as 'I'll pop a hold on the Garden Room for those dates and Sarah will confirm in the morning' rather than promising an instant lock that the inventory can't support.

SleekAI replies in the guest's language — French, Dutch, German, Italian — using the content of your English source pages, so you don't need to translate everything. Room names, prices, and place names stay verbatim. The bot will include a short note that the email follow-up from you is likely to be in English, which French and Dutch guests in particular tend to appreciate.

You write the tone in the system prompt: warm, formal, witty, whatever fits. Guests get the right voice, not a corporate help-desk script. A useful trick is to feed the bot two or three example replies in your actual style — your last 'thank you for booking' email works well — so it learns the cadence rather than just the rules.

A one-time WordPress plugin licence plus your own OpenAI usage. A typical five-room B&B running maybe 30 chats a week comes in under two pounds a month at OpenAI's gpt-4o-mini rates. Switch to a heavier model only if you need it — for a B&B FAQ workload, mini is more than capable.

Every chat is logged in WordPress with a timestamp and the page URL it started on. You can spot recurring questions — 'is the breakfast room dog-friendly?' asked twelve times this month — and add them to your room pages or FAQ. Most owners find the logs become a free editorial brief for site improvements.

The system prompt is set to admit ignorance gracefully and offer to take a message — 'I'm not sure about that one; if you leave me your email, Sarah will reply in the morning' — rather than guess. This is the single most important behaviour for a hospitality bot. A wrong answer about a peanut allergy, a step-free shower, or a pet policy ends in a complaint; an honest 'I don't know' ends in a follow-up email and a happy guest.

Yes. Display conditions can show SleekAI when no one is at the desk and your live chat during staffed hours, or run them on different pages — SleekAI on the room pages, live chat on /contact. The two don't share threads, so if a guest hops from one to the other, your team will start fresh, but the SleekAI transcript is available in WordPress for reference.