Cardiology practice sites get the same questions every day: do you take my insurance, do I need a referral for a stress test, what should I bring to my echocardiogram, and can I eat before a nuclear stress test. Most sites answer half of that across a billing page and a separate prep page, leaving the rest to phone tag the day before the visit. SleekAI reads your live WordPress content directly, so the chatbot can answer those questions citing your real insurance list, real referral policy, and real prep instructions.

Insurance accepted, referral requirements, test-prep instructions, and physician profiles live as posts or custom fields. Pre-test fasting rules, medication hold instructions, and what to bring lists are all readable as named context. The bot does not invent clinical advice; it quotes from your published prep instructions verbatim and links to your scheduling tool at the right moment, with the right visit type pre-selected.

For groups with multiple sites and subspecialties, electrophysiology, structural, heart failure, multibot lets each track or location have its own chatbot scoped accordingly. Conversations are logged in WP admin, so the practice can see what patients ask about most often, including prep confusion that might prompt clearer instructions.

Generic chatbots fail cardiology sites because the questions patients ask are tied to test prep, referrals, and emergency triage. A chatbot that gives the wrong fasting answer for a nuclear stress test results in a rescheduled appointment, lost imaging slots, and a frustrated patient. One that quotes the practice's actual prep instructions, including caffeine rules and beta-blocker holds, helps patients arrive ready.

The same applies to referrals, where HMO and PPO patients have different paths and the bot needs to route correctly. The most important guardrail is emergency escalation: a chatbot that triages chest pain or syncope outside of 911 guidance is dangerous and unethical. SleekAI is configured to escalate any potential emergency to 911 and to a nurse line for non-emergency clinical questions.

For multi-site groups and subspecialty practices, scope per location and program is essential; mixing EP prep with structural prep creates dangerous confusion. SleekAI reads live WordPress content, so prep changes, insurance updates, and physician additions propagate to the chatbot the same minute they go live on the site.