No. SleekAI is configured to describe modalities factually and refer any clinical question - sharp pain, numbness, undiagnosed conditions, recent injury - to a healthcare provider. The bot never claims a treatment will fix a specific medical issue, never diagnoses muscle problems, and never engages with prescription-style language. That posture is enforced in the system prompt.

Yes. Tag each therapist's pressure level, modalities, certifications, and specialties in custom fields and the bot routes accordingly. A deep-tissue request goes to the LMT with that strength preference; a prenatal request goes to the certified prenatal therapist; a sports massage goes to the LMT with that training.

If your gift card system has a JS API or a public purchase URL, SleekAI can hand off the purchase flow. Otherwise, the bot points the visitor to your gift card page with a recommended amount based on common service prices. The bot itself does not process payment.

Yes, in your WordPress database with retention you control. OpenAI, Anthropic, or Google API calls use your own key, so no third party sits in the data path. The conversation log helps the practice spot recurring booking-flow drop-offs and refine the prompt over time.

Yes. SleekAI is multibot - run a different persona and prompt for spa pages versus clinical sports massage pages. The spa bot can lean into relaxation, add-ons, and gift cards while the clinical bot focuses on intake, pressure tolerance, and chronic tension.

Yes. With 28+ display conditions including page, post type, URL pattern, user role, and device, you have full control over where the chatbot appears. Most practices show it on services, pricing, and contact pages and hide it on careers, privacy, and policy pages.

The bot recognises chronic-condition language - fibromyalgia, lymphedema, recent surgery, pregnancy, oncology - and routes the booking through your intake flow instead of letting the client book blind. It flags the case for the LMT to review before the session, which protects everyone.

Yes. If you offer a monthly membership or a session pack (Massage Envy-style or independent), the bot can describe the inclusions, quote the pricing, and link to your purchase flow. Most practices see better conversion when the bot recommends membership after the first session is booked, not before.