Real pricing, from your menu. Each treatment in the menu carries a per-unit or per-area price and the bot reads it directly. If you run promo pricing seasonally, the bot picks that up from the same field rather than going stale. The only ranges it ever gives are for things that genuinely depend on units used or areas treated, and even then it shows the price math so patients understand what they are committing to.

It refuses to make a clinical safety call and routes to a consult with your medical director or a senior injector. The system prompt explicitly declines pregnancy, breastfeeding, anticoagulant, and immunosuppressant safety questions. These messages are tagged in the logs so your clinical lead can spot patterns, for example a wave of new patients on GLP-1s asking about laser safety.

Yes, through your existing scheduler. If you use Mindbody, Boulevard, Aesthetic Record, or a Calendly link, the bot generates the right deep link with injector and treatment pre-filled. Patients land on a calendar that already knows what they wanted, so the booking funnel collapses from 5 clicks to 2 and front-desk staff stop manually matching enquiries to injectors.

No, not for a clinical reason. It can mention which brands you carry, Botox vs Dysport vs Xeomin, or Juvederm vs Restylane, and quote the prices, but the recommendation is always framed as the injector's decision at consult. The system prompt is hard-coded to defer brand-and-dose decisions, which keeps the practice out of the unauthorized practice of medicine grey area.

It does not write into your EMR, by design. Pre-consult chat content lives in your WordPress database under your control and can be exported on request, but EMR data is single-source-of-truth in your clinical system. We have customers who export tagged conversations as PDF and attach them to the consult chart manually, which keeps the EMR audit trail clean and avoids HIPAA exposure on a marketing tool.

HIPAA depends on your full stack. SleekAI runs on your WordPress server, so conversation data does not leave your control. For US clinics handling PHI you need a BAA with OpenAI under their HIPAA-eligible configuration, encryption at rest on the WordPress database, and role-based access on the logs. The chat itself should be scoped to non-PHI marketing questions, with anything sensitive moved into the consult.

Yes, contextually. When a patient asks about Botox pricing, the bot can mention your monthly membership benefits, for example $11 per unit Botox plus a quarterly facial credit at $99 per month, and quote a break-even. This is configured in the system prompt rather than baked in, so you control how aggressive the upsell language is. The default is informational, not pushy.

The bot reads location from URL, postcode in the conversation, or a location picker in the widget header. Each location maps to its own price list and injector roster, so a New York patient sees New York prices and Manhattan injectors while a New Jersey enquiry gets local pricing. This is set up once via display conditions on the bot and just works.