No. SleekAI is configured to refuse veterinary diagnosis or treatment recommendations. It refers urgent cases to your emergency partner clinic and ASPCA Animal Poison Control (888-426-4435). The boundary holds even when the owner describes specific symptoms in detail, because severity assessment requires veterinary examination, not chat. The bot does help with hours, services, and scheduling, but never with what to do for a specific pet.

Yes, if you store the partner clinic's details as custom fields. The bot pulls them into the prompt and surfaces them when relevant. Most practices store partner clinic name, address, phone, and 24-hour status alongside ASPCA Poison Control's number, and the system prompt references them in any emergency conversation. Update the field if your partner clinic changes and every conversation reflects the new information.

Yes. The bot can run an intake-style flow capturing name, species, breed, age, weight, vaccination status, and current medications, then pass it to your booking system through the JS API. The structured intake matters for veterinary practice because the front-desk team usually needs all of those fields to schedule the right appointment type, and capturing them conversationally is less friction than a form.

Yes. SleekAI is context-aware - it reads service descriptions and pricing from your WordPress posts and ACF fields, so the chatbot quotes your real numbers. Wellness exam $75, dental cleaning $400, spay $350 - all current. Update the price on the page and every conversation reflects the new number, no retraining or redeployment. This is also how the bot quotes hours, vaccination costs, and boarding rates correctly.

Yes. SleekAI is multibot, so the boarding section can have its own bot scoped to that service line. Boarding intake is different from medical intake: the questions are about dates, vaccination status, food preferences, special instructions, and dog or cat behaviour around other animals. A boarding-specific bot handles those naturally without forcing the medical intake script onto a wellness-stay booking.

Yours. SleekAI is BYO API key - bring your own OpenAI or Anthropic key, and the model bills you directly. There's no per-message markup. For a single-location veterinary clinic the monthly model cost is usually $5 to $30 in actual API usage. You can also choose your model: GPT-4o-mini is the typical pick for cost, GPT-4o or Claude Sonnet for higher quality on complex emergency-triage prompts.

Yes, when you have species-specific pages. Avian, reptile, and small-mammal intake have different fields from canine and feline (different vaccination concerns, different husbandry questions, different weight ranges), and the bot can branch on the species page to capture the right details. Most exotic-friendly clinics run a separate exotic-intake flow on their exotic services page through multibot rather than confusing one bot with too many species rules.

It warns and routes - it does not assess. Chocolate, lily, xylitol, antifreeze, grapes, raisins, and onions all trigger the emergency response: call ASPCA Poison Control (888-426-4435) and head to the nearest 24-hour emergency vet. The bot does not estimate dose toxicity from chat because toxicity actually depends on the type, the amount, and the pet's weight, and getting that estimate wrong is fatal. Routing to the experts is the only safe answer.