SleekView Charts for Trengo
SleekView Charts pulls from the Trengo REST API, surfacing conversations, channels, teams, labels and response timers as Number, Pie, Bar and Area cards inside WP Admin.
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Trengo runs the omnichannel inbox. WordPress sees none of it.
Trengo is an omnichannel customer support platform that consolidates email, livechat, WhatsApp, Instagram, Facebook Messenger, voice and SMS into a single agent inbox. The Trengo REST API exposes tickets, contacts, channels, teams, labels and response timers. The Trengo app ships its own reports for volume, response time and team performance.
For an ecommerce or content team operating from WordPress, that reporting sits one tab away. A WooCommerce shop handling 1,200 conversations a week across five channels needs a dashboard inside WP Admin, not another browser tab. The aggregates (conversations per channel, label mix, team load, time to first reply) exist in Trengo. They just do not render where the orders, posts and forms also live.
SleekView Charts reads the Trengo REST API. A Number card anchors open conversations. A Pie splits the inbox across channels (email, WhatsApp, livechat, Instagram). A Bar ranks teams by assigned volume. An Area trends conversation intake by day next to WooCommerce orders. Same Trengo data, surfaced as a dashboard the ecommerce manager can read alongside the rest of WordPress.
Workflow
Turn Trengo data into a WordPress dashboard
Map the Trengo API endpoints
Compose the chart cards
Save and scope the dashboard
Share or export
Sample dashboard
Charts you can build from Trengo data
Open conversations
Count
Conversations by channel
Count
group by channel
Conversations per team
Count
group by team_id
Conversations per day
Count
group by created_at
Comparison
Default Trengo reporting vs SleekView Charts
Trengo Reports module
- Reports live in the Trengo app, separate from WordPress
- Per-channel and per-team views are split across Trengo report screens
- Label-based breakdowns need filters set per report
- Read-only access requires Trengo seats, not WordPress capabilities
- No view that reads Trengo data next to WooCommerce orders and posts
SleekView Charts
- KPI card for open conversations across all channels
- Pie split across Trengo channels (email, WhatsApp, chat, social)
- Bar ranking teams by conversations and response time
- Area trend of inbound conversations by day or hour
- Filters carry between the conversation table and chart view on the same Trengo dataset
Features
What SleekView Charts gives you for Trengo
Dashboard over Trengo
Render conversations, channels, teams and labels as Number, Pie, Bar and Area cards so support, ecommerce and ops share one view inside WP Admin.
Filters span table and chart
Filter to channel of WhatsApp and team of ecommerce in the chart view and the conversation table stays in sync. Same Trengo dataset, two surfaces.
Share a read-only snapshot
Send the ecommerce lead a URL of the inbox dashboard or export the filtered conversation set to CSV. Reviews start from numbers, not screenshots.
Audience
Who builds Trengo charts dashboards with SleekView
Support managers
Anchor the standup on open conversations, channel mix and per-team load. Catch a channel that is drifting on the pie before customers notice the lag.
Ecommerce leads
Read inbound conversations on the area next to WooCommerce orders. Tie a return spike to a WhatsApp campaign or an Instagram product post.
Operations leads
Use the hour-of-day area to cut shift schedules against actual omnichannel demand. Match agent rosters to the real curve, not last quarter's plan.
The bigger picture
Why Trengo needs a WordPress-side dashboard
Trengo is built for ecommerce and SMB teams that take customer questions across many channels at once. Its strength is the unified inbox. Its reporting is in the Trengo app, separate from the WordPress site that hosts the shop and the marketing pages.
Watching open conversations, channel mix, team load and intake trend as a single dashboard inside WP Admin closes the gap. A WhatsApp surge surfaces on the pie before the team is overwhelmed. A team drifting on response time surfaces on the bar before it shows up in a Trustpilot review.
A campaign-driven spike surfaces on the area lined up against WooCommerce orders for immediate ROI reading. Same Trengo REST API data, where the rest of the business already lives.
Questions
Common questions about SleekView Charts for Trengo
The Trengo REST API endpoints for conversations, contacts, channels, teams, labels and response timers. No conversation bodies are stored locally, only the aggregates needed to render the cards.
Yes. Trengo's WhatsApp Business integration writes messages into the conversation table with a channel of WhatsApp. Group by channel and label to chart WhatsApp volume and topic mix.
Yes. Trengo records first response timestamps per conversation. Average that delta grouped by channel for a comparison of how quickly the team handles WhatsApp versus email versus Instagram.
No, in normal use. SleekView Charts batches and caches API calls per card. Minute refresh is fine for a live inbox screen and daily refresh is plenty for weekly reviews.
Yes. Labels applied to Trengo conversations are filterable. A Pie grouped by label reveals the topic mix. A Bar grouped by label and aggregated by Average response time surfaces topics that take the longest to resolve.
Yes. Automated replies and bot turns are stamped on the conversation. Group by handled_by to compare automation-resolved versus agent-resolved volume and prove what the automations are saving.
Yes. Run a Trengo conversations area next to a WooCommerce orders area on the same dashboard. The two charts share a date axis, so the correlation between sales activity and inbox load reads at a glance.
Cards refresh on load and on a per-chart interval. Live inbox screens use minute refresh. Weekly reviews typically use daily refresh, which keeps API call volume low.
Pricing
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