SleekView Charts for Kommunicate for WordPress
SleekView Charts reads the Kommunicate conversation log custom post type and conversation meta directly. Bot vs human mix, status, channel and handoff rate render as Number, Pie, Bar and Area cards in WP Admin.
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Kommunicate routes chats. The default screens hide the shape.
Kommunicate's WordPress plugin embeds the live chat widget and syncs conversation events into a kommunicate_log custom post type, with meta for source (bot or human), status, channel, assigned_agent and conversation_id. The platform's mix of Kompose chatbot answers and human takeovers gives support teams a useful split: which questions the bot handles end to end, which trigger handoff and which the bot never sees.
That split is exactly what a support lead needs to evaluate the bot. The default admin gives a chronological list. It does not give a bot vs human pie. It does not give a handoff rate trend. It does not show which agent picks up the most bot handoffs. The data is in the post type, the question just does not have a surface in WP.
SleekView Charts reads the kommunicate_log post type directly. A Number anchors total conversations this month. A Pie splits the inbox across bot and human. A Bar ranks handoffs per agent. An Area trends handoff rate over time. Same Kommunicate data behind the widget, presented as a dashboard the support lead can read at a glance.
Workflow
Turn the Kommunicate conversation log into a dashboard
Map the Kommunicate log
Compose the chart cards
Save and scope the dashboard
Share or export
Sample dashboard
Charts you can build from Kommunicate for WordPress data
Conversations this month
Count
Bot vs human
Count
group by source
Handoffs per agent
Count
group by assigned_agent
Handoff rate over time
Count
group by post_date
Comparison
Default Kommunicate for WordPress reporting vs SleekView Charts
Default Kommunicate conversation log
- Log is a chronological list, no totals or rate calculations on screen
- Bot vs human split has to be eyeballed from filtered queries
- Per-agent handoff load is not exposed as a ranking in WP Admin
- Handoff-rate trend lives in the Kommunicate app, not in WordPress
- No read-only dashboard URL to share with a product manager outside WP
SleekView Charts
- KPI card for total conversations across bot and human sources
- Pie split between bot-resolved and human-handled cases
- Bar ranking handoffs per agent to flag uneven escalation load
- Area trend of handoff rate over time, paired with each Kompose tweak
- Filters carry between the log table and chart view on the same dataset
Features
What SleekView Charts gives you for Kommunicate for WordPress
Dashboard over kommunicate_log
Render the conversation log as Number, Pie, Bar and Area cards so leads see bot performance and agent load at a glance, not a chronological row list.
Filters span table and chart
Filter to source of bot and status of resolved on the chart and the log table stays in sync. Same query, two surfaces, no separate reporting workflow.
Share a read-only snapshot
Send the product team a URL of the bot performance dashboard or export the filtered log to CSV. Weekly reviews work off measurable data, not slide-deck claims.
Audience
Who builds Kommunicate for WordPress charts dashboards with SleekView
Support leads
Anchor a weekly review on total conversations, bot vs human split and handoff rate. Spot a drifting bot on the area card before it floods the human queue.
Bot trainers
Track handoff rate against each Kompose tweak. The area card tells the truth about whether the last training round actually moved the needle or not.
Customer success
Watch which segments end up in human conversation most. Pivot to the table to triage the cohort the moment a card flags an unusual pattern this week.
The bigger picture
Why a chatbot integration needs a dashboard, not another inbox tab
Kommunicate sells a hybrid bot-plus-human inbox, which means every conversation has two possible outcomes worth measuring: the bot handled it or a human took over. The WordPress plugin records both, but the default admin renders the result as a list. A list is fine for finding one conversation, useless for evaluating the bot's overall performance.
A weekly view of conversation totals, bot vs human split, per-agent handoff load and handoff-rate trend changes posture entirely. A bot drifting downward after a model change shows up on the area before anyone notices the human queue is growing. An agent absorbing too many handoffs shows up on the bar before they burn out.
Same Kommunicate conversation log, same WP post type, completely different operational posture without writing custom queries.
Questions
Common questions about SleekView Charts for Kommunicate for WordPress
Kommunicate for WordPress' own kommunicate_log custom post type and the meta fields it writes per record. No data is copied, no analytics service is added, the cards render straight off the log the plugin already maintains in WP.
 Yes. The plugin writes one log row per conversation regardless of which engine answered, with the bot identifier in meta. SleekView Charts treats Kompose and Dialogflow as slices of the same source dimension, so the bot vs human pie counts both engines as bot-resolved.
 Indirectly. The clearest proxy is handoff rate: conversations that started with the bot and ended with a human. A high or rising handoff rate suggests the bot is missing intents or content, and an Area trend surfaces the direction even without an explicit confidence score.
 Yes when the Kommunicate feedback widget is enabled. Ratings sync to meta, so a Number card for average rating and a Pie split across rating values give an instant view of conversation quality across both bot and human cases.
 No. WordPress indexes the post type by date and ID, and SleekView Charts batches meta joins behind a cache. Logs with hundreds of thousands of kommunicate_log rows render the dashboard in well under a second on typical managed-WordPress hardware.
 Yes. Each saved chart dashboard is scoped by WordPress capability, so support leads see operational cards while bot trainers see accuracy and handoff cards. Each role saves its own filter presets independent of the others.
 Yes when Kommunicate is connected to multiple channels (web widget, Facebook, WhatsApp, Line). A Pie grouped by channel splits conversations across them, and a stacked Bar can slice each channel by bot vs human for a deeper view of where the bot is most effective.
 Yes. Every chart card is backed by a SleekView dataset, so the export button on the table view exports exactly the filtered rows powering the chart. Useful when a quarterly bot review needs the raw conversation data, not just the visual.
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