✨ New Plugin Alert ✨ SleekRank is now available with €50 launch discount
✨ New Plugin Alert ✨ SleekRank is now available with €50 launch discount
✨ New Plugin Alert ✨ SleekRank is now available with €50 launch discount
✨ New Plugin Alert ✨ SleekRank is now available with €50 launch discount
✨ New Plugin Alert ✨ SleekRank is now available with €50 launch discount
✨ New Plugin Alert ✨ SleekRank is now available with €50 launch discount
✨ New Plugin Alert ✨ SleekRank is now available with €50 launch discount
✨ New Plugin Alert ✨ SleekRank is now available with €50 launch discount
✨ New Plugin Alert ✨ SleekRank is now available with €50 launch discount
✨ New Plugin Alert ✨ SleekRank is now available with €50 launch discount

SleekView Charts for Kommunicate for WordPress

SleekView Charts reads the Kommunicate conversation log custom post type and conversation meta directly. Bot vs human mix, status, channel and handoff rate render as Number, Pie, Bar and Area cards in WP Admin.

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SleekView Charts dashboard for Kommunicate for WordPress

Kommunicate routes chats. The default screens hide the shape.

Kommunicate's WordPress plugin embeds the live chat widget and syncs conversation events into a kommunicate_log custom post type, with meta for source (bot or human), status, channel, assigned_agent and conversation_id. The platform's mix of Kompose chatbot answers and human takeovers gives support teams a useful split: which questions the bot handles end to end, which trigger handoff and which the bot never sees.

That split is exactly what a support lead needs to evaluate the bot. The default admin gives a chronological list. It does not give a bot vs human pie. It does not give a handoff rate trend. It does not show which agent picks up the most bot handoffs. The data is in the post type, the question just does not have a surface in WP.

SleekView Charts reads the kommunicate_log post type directly. A Number anchors total conversations this month. A Pie splits the inbox across bot and human. A Bar ranks handoffs per agent. An Area trends handoff rate over time. Same Kommunicate data behind the widget, presented as a dashboard the support lead can read at a glance.

Workflow

Turn the Kommunicate conversation log into a dashboard

1

Map the Kommunicate log

Point SleekView at the kommunicate_log custom post type and the meta fields the plugin writes: source, status, channel, assigned_agent and conversation_id.
2

Compose the chart cards

Pick Number, Pie, Bar, Area, Line, Radar or Radial cards. Group by source, status, assigned_agent, channel or post_date and aggregate as Count, Sum, Average, Minimum or Maximum.
3

Save and scope the dashboard

Name the dashboard ("Bot vs human", "Handoff health", "Agent load") and gate it by WordPress capability so support leads, ops and product each see the right slice.
4

Share or export

Send a stakeholder a read-only URL or export the filtered log to CSV. The cards refresh against live Kommunicate data so reviews work off real numbers, not last week's screenshots.

Sample dashboard

Charts you can build from Kommunicate for WordPress data

Each card below reads from the Kommunicate conversation log. Mix them for a bot performance cockpit, a handoff post-mortem or a per-agent workload view.
Number · Default

Conversations this month

Total kommunicate_log rows for the current month. The anchor KPI any support lead opens the weekly review on.
Count
Pie · Donut text

Bot vs human

Splits conversations between bot-resolved and human-handled cases. Reveals whether the Kompose bot is earning its keep or sending everything to a human.
Count group by source
Bar · Horizontal

Handoffs per agent

Ranks bot-to-human handoffs received per agent. Surfaces who carries the bot escalation load and where coaching or staffing decisions need to happen.
Count group by assigned_agent
Area · Gradient

Handoff rate over time

Time series of conversations that started with the bot and ended with a human. Reveals whether bot accuracy is improving after each Kompose tweak or quietly drifting.
Count group by post_date

Comparison

Default Kommunicate for WordPress reporting vs SleekView Charts

Default Kommunicate conversation log

  • Log is a chronological list, no totals or rate calculations on screen
  • Bot vs human split has to be eyeballed from filtered queries
  • Per-agent handoff load is not exposed as a ranking in WP Admin
  • Handoff-rate trend lives in the Kommunicate app, not in WordPress
  • No read-only dashboard URL to share with a product manager outside WP

SleekView Charts

  • KPI card for total conversations across bot and human sources
  • Pie split between bot-resolved and human-handled cases
  • Bar ranking handoffs per agent to flag uneven escalation load
  • Area trend of handoff rate over time, paired with each Kompose tweak
  • Filters carry between the log table and chart view on the same dataset

Features

What SleekView Charts gives you for Kommunicate for WordPress

Dashboard over kommunicate_log

Render the conversation log as Number, Pie, Bar and Area cards so leads see bot performance and agent load at a glance, not a chronological row list.

Filters span table and chart

Filter to source of bot and status of resolved on the chart and the log table stays in sync. Same query, two surfaces, no separate reporting workflow.

Share a read-only snapshot

Send the product team a URL of the bot performance dashboard or export the filtered log to CSV. Weekly reviews work off measurable data, not slide-deck claims.

Audience

Who builds Kommunicate for WordPress charts dashboards with SleekView

Support leads

Anchor a weekly review on total conversations, bot vs human split and handoff rate. Spot a drifting bot on the area card before it floods the human queue.

Bot trainers

Track handoff rate against each Kompose tweak. The area card tells the truth about whether the last training round actually moved the needle or not.

Customer success

Watch which segments end up in human conversation most. Pivot to the table to triage the cohort the moment a card flags an unusual pattern this week.

The bigger picture

Why a chatbot integration needs a dashboard, not another inbox tab

Kommunicate sells a hybrid bot-plus-human inbox, which means every conversation has two possible outcomes worth measuring: the bot handled it or a human took over. The WordPress plugin records both, but the default admin renders the result as a list. A list is fine for finding one conversation, useless for evaluating the bot's overall performance.

A weekly view of conversation totals, bot vs human split, per-agent handoff load and handoff-rate trend changes posture entirely. A bot drifting downward after a model change shows up on the area before anyone notices the human queue is growing. An agent absorbing too many handoffs shows up on the bar before they burn out.

Same Kommunicate conversation log, same WP post type, completely different operational posture without writing custom queries.

Questions

Common questions about SleekView Charts for Kommunicate for WordPress

Kommunicate for WordPress' own kommunicate_log custom post type and the meta fields it writes per record. No data is copied, no analytics service is added, the cards render straight off the log the plugin already maintains in WP.

 

Yes. The plugin writes one log row per conversation regardless of which engine answered, with the bot identifier in meta. SleekView Charts treats Kompose and Dialogflow as slices of the same source dimension, so the bot vs human pie counts both engines as bot-resolved.

 

Indirectly. The clearest proxy is handoff rate: conversations that started with the bot and ended with a human. A high or rising handoff rate suggests the bot is missing intents or content, and an Area trend surfaces the direction even without an explicit confidence score.

 

Yes when the Kommunicate feedback widget is enabled. Ratings sync to meta, so a Number card for average rating and a Pie split across rating values give an instant view of conversation quality across both bot and human cases.

 

No. WordPress indexes the post type by date and ID, and SleekView Charts batches meta joins behind a cache. Logs with hundreds of thousands of kommunicate_log rows render the dashboard in well under a second on typical managed-WordPress hardware.

 

Yes. Each saved chart dashboard is scoped by WordPress capability, so support leads see operational cards while bot trainers see accuracy and handoff cards. Each role saves its own filter presets independent of the others.

 

Yes when Kommunicate is connected to multiple channels (web widget, Facebook, WhatsApp, Line). A Pie grouped by channel splits conversations across them, and a stacked Bar can slice each channel by bot vs human for a deeper view of where the bot is most effective.

 

Yes. Every chart card is backed by a SleekView dataset, so the export button on the table view exports exactly the filtered rows powering the chart. Useful when a quarterly bot review needs the raw conversation data, not just the visual.

 

Pricing

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