SleekView Charts for Fluent Support Pro: 12-table dashboards
Fluent Support organizes data across 12 dedicated tables including fs_tickets, fs_conversations, fs_persons, fs_data_metrix, and fs_activities. SleekView Charts reads those tables directly and turns them into KPI cards, donuts, and area trends.
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12 tables, one dashboard, no export step
Fluent Support's schema is unusually clean for a WordPress plugin. Tickets live in fs_tickets, individual replies live in fs_conversations, customers and agents share fs_persons, products are fs_products, mailboxes are fs_mail_boxes, tags use fs_taggables plus fs_tag_pivot, performance metrics live in fs_data_metrix, and activities log to fs_activities. The Pro version adds workflow automations and webhooks on top of the same tables.
SleekView Charts reads all 12 tables as first-class chart sources. A donut groups fs_tickets by the status column. A horizontal bar groups by assignee_id joined to fs_persons. A weekly area counts rows by created_at. A number card averages the first_response_time column from fs_data_metrix for the period. The Pro priority scheme becomes another donut by grouping on the priority column directly.
The metrics table is the part that makes Fluent Support different. fs_data_metrix stores per-ticket first response time, resolution time, and reply count, which means SleekView can chart real CSAT-style KPIs without computing them at query time. Average first response per agent, ninetieth-percentile resolution per product, and weekly reply volume all become single cards instead of multi-hop calculations.
Workflow
From the 12 fs_ tables to a working dashboard
Detect Fluent Support tables
Pick chart aggregations
Lay out the grid
Save and scope
Sample dashboard
Charts you can build from Fluent Support tables
Avg first response time
Average(first_response_time)
Tickets by status
Count
group by status
Workload per agent
Count
group by assignee_id
New tickets per week
Count
group by created_at
Comparison
Default Fluent Support reports vs SleekView Charts
Default Fluent Support reports
- Reports screen lives separately from the inbox triage view
- Custom field cuts from fs_meta not always exposed as report dimensions
- Workflow log from fs_activities is not charted by default
- No drill-from-chart-back-to-ticket flow in the default reports
- Permission scopes maintained separately for charts and inbox
SleekView Charts
- Read first_response_time directly from fs_data_metrix
- Group fs_tickets by status, priority, assignee_id, or product_id
- Chart fs_activities for workflow-rule trigger volume
- Count fs_tag_pivot entries per tag for topic distribution
- Fluent Support permission scopes applied to chart cards
Features
What SleekView Charts gives you for Fluent Support Pro
Response-time KPI
Average first_response_time from fs_data_metrix as a single number card. The headline KPI every Fluent Support manager watches, computed without an external metrics tool or a daily CSV export.
Workflow trigger chart
Group fs_activities by event type to chart how often Pro workflow rules fire. The default reports screen does not surface that data; SleekView reads the activity log directly as a chart dimension.
Tag-based distribution
Group fs_tag_pivot entries by tag to chart topic distribution across the queue. The same join the inbox uses for tag filters powers the chart card, so numbers match the triage view exactly.
Audience
Who builds Fluent Support Pro dashboards with SleekView
Support managers
Response-time KPI, status donut, agent bar, and weekly volume area on one screen. The morning standup runs off one dashboard instead of three filtered inbox views.
Operations
Compare ticket volume against staffing across rolling 12-week windows. The area chart says when to hire before the response-time KPI starts climbing on the management dashboard.
Product owners
Group fs_tickets by product_id joined to fs_products to see which product carries the most support load. Pair with the tag distribution to spot recurring topics inside the product.
The bigger picture
Why Fluent Support's metrics belong on the dashboard
Fluent Support is one of the few WordPress helpdesks that maintains a dedicated metrics table. fs_data_metrix stores per-ticket first response time, resolution time, and reply count, which means the KPIs every support manager watches do not have to be computed by hand on every dashboard load. The default Fluent Support reports screen surfaces some of that, but it lives separately from the inbox and from the Pro workflow log in fs_activities.
SleekView Charts reads fs_tickets, fs_data_metrix, fs_persons, fs_tag_pivot, and fs_activities as one connected dataset, so first response time per agent, breach count by product, workflow trigger volume by rule, and weekly tag distribution all sit on the same dashboard. The triage inbox and the management dashboard share one source of truth, computed from the same indexed tables, and a chart card that disagrees with the inbox filter is impossible by construction.
Questions
Common questions about SleekView Charts for Fluent Support Pro
Yes. SleekView registers fs_data_metrix alongside fs_tickets as a charts-ready table. Average first_response_time, resolution_time, and reply_count become number cards, and grouping by assignee_id joins the metrics back to the agent for per-agent KPI bars.
Yes. Pro workflow rules write entries to fs_activities. Group fs_activities by event type or by rule ID to chart which automation fires most often. Pair with a weekly area on the same table to see whether automations are growing or shrinking over time.
Yes. Custom field values land in fs_meta linked to fs_tickets by ticket ID. SleekView lists every meta key as a chart dimension or metric. A select field becomes a groupBy, a numeric field becomes a sum or average for KPI number cards.
Yes. SleekView honors the Fluent Support role scopes for agents, supervisors, and admins. An agent dashboard counts only their assigned tickets; a manager's covers the team. Scope rules apply identically to chart cards and inbox views, no separate config needed.
Yes. Clicking a chart slice or a bar opens the SleekView table view with the same filter applied. From the response-time KPI, one click jumps to the list of slow tickets for the period; from a per-agent bar, the agent's queue opens directly with the same scope.
Survey ratings, where the Pro survey add-on is active, write to fs_meta linked to fs_tickets. Average the rating meta key per agent for a CSAT bar, count low ratings as a quality KPI, or build a weekly area of average rating for a satisfaction trend chart.
Charts run aggregate queries on demand against the indexed fs_ tables. Fluent Support already indexes status, assignee_id, created_at, and tag pivots for inbox filtering. SleekView's aggregations reuse those indexes, so dashboards load in under two seconds even at scale.
Save the dashboard as a SleekView and export the layout to JSON. Import that JSON on the destination site to recreate the chart cards exactly. The export references table and column names, so as long as Fluent Support is installed the dashboard works identically.
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