SleekView Charts for Freshchat
SleekView Charts pulls from the Freshchat API the WordPress widget plugin authenticates against, surfacing conversations, channels, groups, agents and bot resolution as Number, Pie, Bar and Area cards in WP Admin.
♾️ Lifetime License available
Freshchat has the conversations. WordPress sees a widget.
Freshchat is Freshworks' modern messaging product, used for livechat on websites plus messaging on WhatsApp, Instagram, Facebook Messenger and Apple Business Chat. The WordPress plugin embeds the widget. The Freshchat API exposes conversations, channels, groups, agents, bot resolution metrics and CSAT, and the Freshchat dashboard inside Freshworks ships its own reporting.
That reporting sits in the Freshworks app. For a WordPress operator running the marketing site, content and checkout, Freshchat data lives one tab away. A SaaS or ecommerce site doing 3,000 Freshchat conversations a month across livechat and WhatsApp needs a dashboard inside WordPress, alongside the posts, forms and orders. The aggregates exist in the Freshchat API. They just do not render in WP Admin.
SleekView Charts reads the Freshchat API. A Number card anchors conversations this month. A Pie splits the inbox across channels (web, WhatsApp, Instagram). A Bar ranks groups by volume and average resolution time. An Area trends conversations by day. Same Freshchat data, surfaced as a dashboard the support and growth leads can both read inside WordPress.
Workflow
Turn Freshchat data into a WordPress dashboard
Map the Freshchat API endpoints
Compose the chart cards
Save and scope the dashboard
Share or export
Sample dashboard
Charts you can build from Freshchat data
Conversations this month
Count
Conversations by channel
Count
group by channel
Resolution by group
Count
group by group_id
Conversations by day
Count
group by created_time
Comparison
Default Freshchat reporting vs SleekView Charts
Freshchat dashboard
- Reporting lives in the Freshchat app inside Freshworks, separate from WordPress
- Per-group and per-channel views are split across Freshchat report screens
- Bot resolution metrics need the Freddy AI reports tab opened explicitly
- Read-only access requires Freshchat seats, not WordPress capabilities
- No view that reads Freshchat data next to WordPress posts and forms
SleekView Charts
- KPI card for conversations in any window
- Pie split across Freshchat channels (web, WhatsApp, social)
- Bar ranking groups by resolution and average resolution time
- Area trend of conversation volume by day or hour
- Filters carry between the conversation table and chart view on the same Freshchat dataset
Features
What SleekView Charts gives you for Freshchat
Dashboard over Freshchat
Render conversations, channels, groups, agents and bot resolution as Number, Pie, Bar and Area cards inside WP Admin.
Filters span table and chart
Filter to channel of WhatsApp and group of billing in the chart view and the conversation table stays in sync. Same Freshchat dataset, two surfaces.
Share a read-only snapshot
Send a stakeholder a URL of the messaging dashboard or export the filtered conversation set to CSV. Reviews run from numbers instead of a Freshchat screenshot.
Audience
Who builds Freshchat charts dashboards with SleekView
Support managers
Anchor reviews on conversations this month, channel mix and per-group volume. Catch a group drifting on resolution time on the bar before CSAT shows it.
AI program owners
Chart Freddy bot resolution versus handoff per intent to prove which flows actually deflect tickets and which need a rewrite.
Growth marketers
Tie Freshchat conversations on the area to campaign dates. See immediately which campaigns drove messaging volume and which underperformed.
The bigger picture
Why Freshchat needs a WordPress-side dashboard
Freshchat is part of the broader Freshworks suite, with reporting tightly integrated into the Freshworks dashboard. That works for support leadership. It works less well for the WordPress operator running the marketing site that drives the conversations.
Watching messaging volume, channel mix, group performance and bot resolution as a single dashboard inside WP Admin closes that gap. A WhatsApp spike surfaces on the pie before the team falls behind. A group drifting on resolution time surfaces on the bar before customer satisfaction tanks.
A campaign-driven volume spike surfaces on the area lined up against marketing dates for immediate ROI reading. Same Freshchat API data, surfaced where the rest of the business already lives.
Questions
Common questions about SleekView Charts for Freshchat
The Freshchat API endpoints for conversations, channels, groups, agents, bot resolution and CSAT. No conversation bodies are stored locally, only the aggregates needed to render the cards.
Yes. Freshchat's WhatsApp Business channel writes conversations into the same Freshchat conversation table with a channel marker. Group by channel and intent to chart WhatsApp volume and topic mix.
Yes. Freshchat logs the bot resolution outcome per conversation. Group by resolved_by to compare bot-resolved versus agent-resolved volume. The bar reveals exactly which intents the bot is closing.
No, in normal use. SleekView Charts batches and caches API calls per card. Minute refresh is fine for a live messaging screen and daily refresh is plenty for weekly reviews.
Yes. Freshchat captures CSAT scores post-conversation. A Pie split by rating and an Average aggregation grouped by group_id or agent_id surface quality patterns without leaving WP Admin.
Yes. Freshchat exposes timestamps for conversation start, first agent response and resolution. Average those deltas grouped by group or agent to chart resolution time alongside volume.
Conversations promoted from Freshchat to Freshdesk carry their conversation_id. Cross-reference via the Freshdesk API to chart how many messaging conversations escalate to tickets per group or topic.
Cards refresh on load and on a per-chart interval. Live screens use minute refresh. Weekly reviews use daily refresh, which keeps API call volume low and well within Freshchat limits.
Pricing
More than 1000+
happy customers
Explore our flexible licensing options tailored to your needs. Upgrade your license anytime to access more features, or opt for a lifetime license for ongoing value, including lifetime updates and lifetime support. Our hassle-free upgrade process ensures that our platform can grow with you, starting from whichever plan you choose.
Lifetime ♾️
Most popular
EUR
once
- Unlimited websites
- Lifetime updates
- Lifetime support
...or get the Bundle Deal
and save €250 🎁
The Bundle (unlimited sites)
Pay once, own it forever
Elevate your WordPress site with our exclusive plugin bundle that includes all of our premium plugins in one package. Enjoy lifetime updates and lifetime support. Save significantly compared to buying plugins individually.
What’s included
-
SleekAI
-
SleekByte
-
SleekMotion
-
SleekPixel
-
SleekRank
-
SleekView
€749
Continue to checkout