SleekView Charts for SnapEngage
SleekView Charts pulls from the SnapEngage Data Hub and SCS APIs the WordPress integration uses, surfacing chats, agents, widgets, leads and offline messages as Number, Pie, Bar and Area cards in WP Admin.
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SnapEngage has the chats and leads. WordPress sees neither.
SnapEngage is a business chat and lead capture platform with a WordPress integration that embeds the chat widget and optionally syncs leads into WordPress as posts or form entries. Chat conversations, offline form submissions, agent assignments and routing rules live in the SnapEngage cloud, exposed through the SCS API and the Data Hub.
That gives the widget production-grade reliability. It also means the WordPress operator has no native picture of how SnapEngage is performing on the site they actually manage. A B2B SaaS site with three SnapEngage widgets, four agents and 800 chats and offline messages a month needs a dashboard, not a SnapEngage admin tab in another browser. The aggregates (chats per widget, leads per source, busiest hour, agent throughput) exist in the SCS API but never render inside WP Admin next to posts, pages and forms.
SleekView Charts reads the SnapEngage SCS API. A Number card anchors total chats and offline messages this month. A Pie splits chats across widgets or status (online vs offline). A Bar ranks agents by conversations and leads captured. An Area trends chat volume by day. Same SnapEngage data, surfaced as a dashboard the demand-gen and support leads can both read.
Workflow
Turn SnapEngage data into a WordPress dashboard
Map the SnapEngage API endpoints
Compose the chart cards
Save and scope the dashboard
Share or export
Sample dashboard
Charts you can build from SnapEngage data
Chats and offline this month
Count
Chats by widget
Count
group by widget_id
Leads per agent
Count
group by agent_id
Chats by day
Count
group by chat_date
Comparison
Default SnapEngage reporting vs SleekView Charts
SnapEngage admin dashboard
- Reporting lives in the SnapEngage admin app, separate from WordPress
- Per-widget and per-agent breakdowns are split across SnapEngage report screens
- Lead source attribution requires drilling into individual conversations
- Read-only access requires SnapEngage seats, not WordPress capabilities
- No view that reads SnapEngage data next to WordPress forms and posts
SleekView Charts
- KPI card for chats plus offline messages in any window
- Pie split across SnapEngage widgets and statuses
- Bar ranking agents by chats and leads captured
- Area trend of chat volume by day or hour
- Filters carry between the chat table and chart view on the same SnapEngage dataset
Features
What SleekView Charts gives you for SnapEngage
Dashboard over SnapEngage
Render chats, widgets, agents and leads as Number, Pie, Bar and Area cards so demand-gen and support leads see the shape inside WP Admin.
Filters span table and chart
Filter to widget of pricing and status of offline in the chart view and the conversation table stays in sync. Same SnapEngage dataset, two surfaces.
Share a read-only snapshot
Send the marketing lead a URL of the widget dashboard or export the filtered lead set to CSV. SnapEngage performance gets a picture instead of a CSV email thread.
Audience
Who builds SnapEngage charts dashboards with SleekView
Support managers
Anchor reviews on chats this month, widget mix and per-agent volume. Catch a widget underperforming on the pie before a campaign relies on it.
Demand-gen marketers
Track leads per widget and per source to attribute SnapEngage to the campaigns that drive it. Read offline message volume on the area to gauge after-hours demand.
Sales operations
Chart leads captured per agent and per widget to brief follow-up. Surface the highest-converting routes between widget placement and sales rep.
The bigger picture
Why SnapEngage needs a WordPress-side dashboard
SnapEngage is built for B2B and SaaS sites where chat is a lead capture channel as much as a support one. The reporting that ships with the platform is solid for SnapEngage admins. It is invisible for the WordPress team that runs the rest of the site.
Watching chat volume, widget mix, lead source and agent throughput as a single dashboard inside WP Admin changes the posture from passive to operational. An underperforming widget surfaces on the pie before the campaign that depends on it goes live. A lopsided agent leaderboard surfaces before reps complain.
A spike in offline messages surfaces on the area in time to add an evening shift instead of letting weekend leads cool. Same SnapEngage SCS data, surfaced where the WordPress operator already lives.
Questions
Common questions about SleekView Charts for SnapEngage
The SnapEngage SCS API and Data Hub feeds, primarily the chat, offline message, agent, widget and lead endpoints. No conversation bodies are stored locally, only the aggregates required to render the cards.
The core chat, widget and agent cards work on standard SnapEngage business plans because they read the SCS endpoints those plans expose. Advanced Data Hub feeds depend on the SnapEngage plan tier the workspace is on.
Yes. SnapEngage captures referrer and campaign parameters per chat. Group by source to build a Bar that ranks lead-generating channels next to a Pie of widget mix for a full picture.
No, in normal use. SleekView Charts batches and caches API calls per card. Minute-level refresh works fine for a standup screen and daily refresh is plenty for monthly reviews.
Yes. Status (online, offline, abandoned) is a first-class filter. A Pie grouped by status reveals the share of conversations the team actually engaged versus the share that fell off.
Yes. SnapEngage SmartCart events are part of the chat record. Group by smart_cart_action to chart abandoned cart recovery chats and tie the channel to revenue.
Yes. The chat record exposes timestamps for chat start and first agent message. Average that delta grouped by agent_id for a responsiveness ranking that complements raw chat volume.
Cards refresh on load and on a per-chart interval. Daily refresh is enough for monthly reviews. Minute refresh works for a live standup screen above the support desk.
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