SleekView Charts for Kustomer for WordPress
Kustomer is a SaaS CRM-first customer service platform. SleekView Charts pivots the WordPress-side, captured leads, identified-user records, and webhook payloads, into a status mix, source-page distribution, age trend, and webhook health KPI on chart cards.
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WordPress-side Kustomer data, rendered as cards
Kustomer's WordPress plugin embeds the chat widget and forwards identified-user data to the Kustomer timeline. Conversations, customer profiles, and workflows live inside the Kustomer app. The WordPress side typically holds plugin options, identity mapping rows, captured leads from pre-chat surveys, and webhook payloads when a custom listener catches conversation events.
SleekView Charts pivots whichever WP-side sources your stack populates into a dashboard. Status mix as a donut. Source-page distribution as a bar. Age trend as an area chart for the locally tracked queue. Webhook delivery health as a single-number KPI. The same rows the SleekView table and kanban surface, rendered as cards.
The boundary stays honest. Kustomer's app remains the source of truth for the conversation timeline and the customer profile. The chart dashboard reports on the slice that already lives in WordPress, which is the slice marketing and ops keep needing to look at without flipping between tools.
Workflow
How charts plug into WP-side Kustomer data
Identify the source rows
Map fields to chart axes
Compose the cards
Save and gate
Sample dashboard
Charts you can build from Kustomer for WordPress data
Leads by status
Count
group by status
Leads by source page
Count
group by source_page
Lead volume per day
Count
group by captured_at
Failed webhooks (7d)
Count
Comparison
Default Kustomer WP plugin vs SleekView Charts
Default Kustomer WP plugin
- WP-side leads have no chart layer at all
- Source-page distribution requires a spreadsheet to compute
- No timeline of lead volume per day in WordPress
- Webhook health requires inspecting raw rows by hand
- Identity mapping rows not exposed as a chart axis
SleekView Charts
- Donut of locally captured lead status
- Horizontal bar of leads by source page
- Area chart of lead volume per day
- Webhook health KPI for sync-layer monitoring
- Same source as the SleekView Kustomer table and kanban
Features
What SleekView Charts gives you for Kustomer for WordPress
Lead-status mix
Donut of locally captured leads by status. Shift handovers begin from a chart instead of counting kanban cards by eye, and the figure stays consistent after a refresh.
Source-page distribution
Horizontal bar of leads per source page tells marketing which pages drive chat starts. Campaign allocation gets a real signal instead of an anecdote.
Webhook health KPI
Single-number card of failed webhook deliveries in the trailing window. Timeline drift gets caught the same hour it starts instead of after the next monthly report.
Audience
Who builds Kustomer charts dashboards with SleekView
Marketing teams
Source-page distribution and lead volume trend on one dashboard. Monday morning campaign review runs from the chart instead of a spreadsheet export.
Sales teams
Status donut filtered to open and in-progress with channel sub-grouping. Outreach prioritisation starts from the chart rather than a flat list.
Ops teams
Webhook health KPI sits beside cron and HTTP error counts on the ops dashboard. Integration drift becomes visible before it cascades into missed customer messages.
The bigger picture
Why WP-side Kustomer data deserves a chart dashboard
Kustomer's strength is the unified customer timeline, and most teams running it want conversation analytics to stay inside the Kustomer app. The friction sits at the seams, in the data WordPress accumulates around the integration. Pre-chat captures, identity mapping rows, webhook payloads from conversation events.
The SleekView table closed part of that gap by giving those rows a list UI. The chart dashboard closes the rest by giving them a reporting layer. Lead status as a donut.
Source pages as a bar. Lead volume as a curve. Webhook health as a number.
Kustomer keeps owning the timeline; WordPress finally owns the dashboard view of the WP-side ledger that has been sitting in the database all along.
Questions
Common questions about SleekView Charts for Kustomer for WordPress
No. SleekView Charts reads what your WordPress database already holds: captured leads, identity mapping rows, synced rows where a sync layer writes them, and webhook records. Without a sync layer, the full timeline stays in the Kustomer app.
 Plugin configuration in wp_options, plus identity mapping data when identified-user mode is enabled. Captured leads depend on which form integration captures them, sometimes a custom table, sometimes postmeta, sometimes a direct pipe to Kustomer without a WP record.
 Yes. Filters compose at the dashboard level. Scope every card to a specific source page, UTM, or date range with a single saved view. Each chart recomputes against the filtered source.
 Only if your stack has an API bridge or webhook listener that propagates WP changes to Kustomer. The chart dashboard itself is read-only; the SleekView table handles row-level edits, and the bridge handles the round trip.
 No. SleekView Charts is admin-side only. It does not enqueue scripts on the public site or intercept page requests. The Kustomer widget loads exactly as it always does, with no performance impact.
 Yes. Charts, table, and kanban layouts read from the same source. Switching between them is a layout toggle, not a data migration, so a filter set saved at the source applies wherever you view it.
 Yes. Each card exports its computed series as CSV or JSON. Useful for handing data to a non-WP stakeholder, monthly reporting, or pulling chat-lead data into a spreadsheet for ad-hoc analysis.
 Yes. Saved dashboards are gated by capability so marketing sees source-page cards, sales sees the channel distribution, and reporting roles get a read-only view of the same source. Inline edits remain in the table layout.
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