SleekView Charts for Awesome Support Pro: pro add-on dashboards
Awesome Support stores tickets as the ticket post type with status, priority, department, product, and channel as taxonomies, and pro add-ons stack SLA timers, time-tracking entries, and custom fields into postmeta. SleekView Charts groups all of that into one dashboard.
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Pro add-ons need a reporting surface that scales
Awesome Support's free core gives you the ticket post type, ticket_reply replies, and a small library of taxonomies for status, priority, department, product, and channel. The pro add-ons layer on serious data: SLAs write due-date postmeta, advanced time-tracking writes per-reply minutes, custom fields add unlimited extra postmeta, and the rules engine writes audit entries. The premium Reports & Statistics add-on shows charts, but it lives in its own screen, separate from the queue.
SleekView Charts reads exactly what the pro add-ons already write. SLA due-date postmeta becomes a breach number card and a per-agent breach bar. Advanced time-tracking postmeta becomes a sum-of-minutes-per-agent bar and a weekly area of total billable time. The ticket department and product taxonomies feed distribution donuts so a manager sees the queue split by team and by SKU at the same glance.
One screen, one source of truth. The triage table and the chart dashboard read the same ticket post type and the same postmeta keys the pro add-ons populate. Save the dashboard once, scope it to support-lead or admin role, and any new pro add-on data that lands in postmeta becomes available as a chart dimension the next time the dashboard opens. No CSV exports, no duplicate spreadsheet.
Workflow
From the ticket CPT and pro add-on postmeta
Detect the helpdesk and add-ons
Pick chart aggregations
Lay out the dashboard
Save and scope
Sample dashboard
Charts you can build from Awesome Support Pro data
SLA breaches now
Count
Open tickets by department
Count
group by department
Billable minutes per agent
Sum(time_tracked_minutes)
group by assigned_agent
New tickets per week
Count
group by post_date
Comparison
Reports & Statistics add-on vs SleekView Charts
Reports & Statistics add-on
- Reports live in their own screen, separate from the queue and triage
- Custom field add-on data is not exposed as chart dimensions by default
- No drill-from-chart-back-to-ticket-list flow built into the report
- Capability filters from core do not apply to the reports screen
- Building a new chart requires a fresh report template each time
SleekView Charts
- Read SLA due-date postmeta as a breach KPI and per-agent bar
- Sum Advanced Time Tracking minutes per agent or per product
- Group tickets by department, product, channel, or custom field
- Drill from a chart slice back to the same ticket list in one click
- Capability filters apply to charts and tables, identically
Features
What SleekView Charts gives you for Awesome Support Pro
SLA breach card
A live number of open tickets past their SLA due date, read from the postmeta key the SLA add-on writes. Stops the breach pile from forming before agents notice the timer slipped past zero.
Time-tracking sum
Sum of the Advanced Time Tracking minutes postmeta grouped by agent. Ready-to-invoice billable minutes per period without exporting the time-tracking report into a spreadsheet.
Custom field cuts
Any postmeta key from the Custom Fields add-on becomes a chart dimension or a metric. A select field becomes a groupBy, a numeric field becomes a sum, a checkbox becomes a count filter.
Audience
Who runs Awesome Support Pro dashboards with SleekView
Support managers
Watch SLA breaches, queue mix by department, and weekly volume on one screen. The breach card replaces a daily check across three separate filtered ticket lists.
Finance and billing
Sum tracked minutes per agent or per customer at month-end. The total feeds the invoice run without an export, without a spreadsheet, and without a reconciliation step.
Product owners
Group tickets by the product taxonomy to see which product carries the most support load. Pair with department to spot teams that need documentation help on a specific SKU.
The bigger picture
Why pro helpdesks need their data charted in place
Awesome Support Pro is where serious helpdesks land once the free version's lists are not enough. SLAs add due-date postmeta, time-tracking adds per-reply minutes, custom fields add unlimited extra keys, and the rules engine writes a steady stream of audit entries. The reports add-on shows charts, but it lives in a separate screen with a separate set of filters, which means the number on the report does not always match the number on the queue.
SleekView Charts uses the same wp_posts and wp_postmeta queries the table view already runs. A number on a chart card is the same query as a count on a filtered ticket list, just aggregated. Capability filters apply identically.
Custom fields become chart dimensions the moment they are added. The result is a helpdesk where the triage view and the reporting view stop disagreeing with each other and start sharing one source of truth.
Questions
Common questions about SleekView Charts for Awesome Support Pro
No. SleekView Charts reads ticket data directly from the ticket post type, its taxonomies, and the postmeta keys other pro add-ons write. The premium Reports add-on is not required for the dashboard to work, and you can replace its reports with SleekView cards if you prefer one source of truth.
Yes. The SLA add-on writes due-date postmeta on each ticket. SleekView reads that postmeta as a chart dimension, so a number card counts tickets where the due date is in the past and status is still open, and a per-agent bar shows breaches by agent for the same window.
Yes. The Advanced Time Tracking add-on stores per-reply minutes as postmeta on the ticket and reply posts. Build a bar with sum aggregation on that postmeta key grouped by agent or by customer to see billable minutes for the period before the invoice run.
Yes. Any field the Custom Fields add-on registers writes to postmeta on the ticket post, and SleekView lists every available postmeta key as a chart dimension or metric. A new custom field shows up as a groupBy option the next time the chart picker opens.
Yes. SleekView honors the WordPress capabilities Awesome Support registers for agents and admins. An agent's dashboard counts only their assigned tickets in the aggregations; a manager's covers the full team. Capability filters apply identically to charts and tables.
Yes. Clicking a chart slice or bar opens the underlying SleekView table with the same filter applied. From the breach card, one click takes you to the list of overdue open tickets, ready for inline triage in the very next view.
Charts run aggregate queries on demand against the ticket post type and postmeta tables. The queries use the indexes WordPress already maintains, plus the SLA add-on's date index. On helpdesks with hundreds of thousands of tickets, dashboards load in well under two seconds from the admin context.
Save the dashboard as a SleekView and export the layout to JSON. Import that JSON on the destination site to recreate the exact same chart cards. The exported layout references field keys by name, so as long as the same add-ons are active on both sites the dashboard works identically.
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