SleekView Feedback for Heroic Knowledge Base
Pick any Heroic Knowledge Base field for votes, status, and category, and SleekView Feedback renders a public board. Readers upvote articles, suggest gaps, votes write back to the source row, and the docs roadmap becomes visible without exporting anywhere else.
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Heroic Knowledge Base articles become an upvoted roadmap
Heroic Knowledge Base stores each article as an ht_kb post with categories, ordering meta, and reaction counts your team already curates from the WordPress admin. The structure is rich, but readers only see the article they searched for inside the help center. SleekView Feedback reads the same articles, ht_kb_category taxonomies, and reaction meta your team already trusts and turns them into a public board where customers vote on which guide gets written or updated next.
You stay in WordPress. The Feedback view points at the ht_kb query you already use in your knowledge base, picks one numeric meta column for vote count, one status field for the badge, and one category field for the pill. Cards render in vote order, badges pull straight from your existing Heroic taxonomy terms, and clicking Upvote writes back to the same wp_postmeta row that Heroic analytics already chart against on the dashboard each week.
There is no CSV export to a second roadmap tool, no extra account to invite writers to, and no webhook keeping two databases aligned. The board, the Heroic admin queue, and the public requests page are one query against your own WordPress database, with votes flowing back into the heroic_kb_votes meta key your team configures once and reuses across reports downstream every cycle.
Workflow
From Heroic Knowledge Base to public votes
Connect your Heroic KB query
Map vote, status, and category
Embed the board on any page
Upvotes write back to article meta
Sample board
Sample Heroic Knowledge Base feedback board
Comparison
Heroic Knowledge Base vs SleekView Feedback
Default Heroic KB setup
- Articles stay inside the Heroic Knowledge Base admin with no public roadmap surface for readers
- Reactions count helpful or not but readers cannot vote on or prioritize new article topics
- Status changes on a doc stay invisible to readers until the article actually publishes live
- Exporting article requests to a separate roadmap means duplicate data and stale vote counts
- Category taxonomies stay locked in admin instead of filtering a public reader facing board
SleekView Feedback
-
Reads
ht_kbposts and existinght_kb_categorytaxonomies and reactions -
Upvotes increment
heroic_kb_votesmeta so analytics stay in sync everywhere needed - Status badges and category pills color map from your existing Heroic taxonomy values cleanly
- Per row author, votes, status, and category resolved through the same ht_kb query you trust
- Search and filter UI renders next to the cards without any extra configuration or shortcode
Features
What SleekView Feedback gives you for Heroic Knowledge Base
One click upvote on every article
Readers click Upvote on the articles or topic requests that matter, the count writes back to Heroic reaction meta on the underlying row, and the card moves up in order. No login wall by default, with optional account gating available.
Status and category filters built
Status pills and category tags double as filters. Readers click a status to see only Planned articles, or a category to find docs in their area, with a keyword search built into the same block layout for fast self serve discovery across the help center.
Stays in sync with the KB admin
Because the board reads the live Heroic Knowledge Base ht_kb query, every status update, new article, or category change shows up instantly on the public board. There is no nightly sync, no export pipeline, and no second roadmap database to reconcile.
Audience
How Heroic KB teams put the public feedback board to work
Public docs roadmap board
Surface articles tagged as Planned or Drafting and let readers vote on the publication order. The board guides the writing queue from real reader demand instead of internal guesswork or last quarter's tickets.
Public known issues page
Show only articles flagged as Outdated or Needs review. Readers hitting a wrong step can confirm and upvote rather than opening a duplicate support ticket, and your team triages the most painful ones first.
Reader article suggestions
Create a topic request post type, embed the board with status Suggested and Planned, and let readers add new topics or upvote existing ones. Writers pick from the top of the list every Monday meeting.
The bigger picture
Why a public board changes Heroic KB support
Heroic Knowledge Base is a strong help center plugin, but it was built for one to many publishing. Every reader sees the article they searched for, every missing topic disappears into a search log only you can read, and the priority your team feels never reaches the customers asking. Readers run a search, see no results, and bounce off the site.
A public feedback board changes the contract. Once articles and requests are visible, readers can confirm gaps instead of running another fruitless search, vote on the topics they want documented, and watch status badges flip from Suggested to Drafting to Published without sending follow up emails. Writers stop guessing which guide to write next, because the order on the board is the order readers want.
Support teams stop answering the same question across ten tickets, because the answer lives on a card with a public status pill. The data was always there inside Heroic Knowledge Base. SleekView Feedback just gives it a public face that respects the category structure your team already uses every day in the admin.
Questions
Common questions about SleekView Feedback for Heroic Knowledge Base
No. SleekView Feedback reads the existing ht_kb posts, post meta, and ht_kb_category taxonomies that Heroic Knowledge Base already writes during normal editor use. There is no separate roadmap table, no sync job, and nothing to migrate. Upvotes are stored as numeric meta on the same row your editors see in the admin, so all analytics stay aligned.
 Yes. The Feedback view inherits the same query filters as the SleekView Tables and Charts surfaces. You can restrict by post status, ht_kb_category, language, or any custom meta. Most teams expose only Published, Planned, and Drafting statuses on the public board and keep internal review or archived posts hidden behind the admin entirely.
 SleekView tracks upvotes per browser through a signed cookie and per user ID for logged in users. You can also require a WordPress account before voting if your audience already has accounts available. Vote totals stay consistent across pageloads and devices for known users, with cookie based dedupe handling all anonymous voters cleanly.
 A separate roadmap tool is a different product with its own database, login, and pricing tier. You sync articles and requests across, then maintain two sources of truth in parallel. SleekView Feedback reads Heroic data live, so the public board, the editor queue, and the analytics dashboards always show the same numbers everywhere consistently.
 Yes. Any numeric meta key can act as the vote column, any taxonomy or text meta can be the status, and any taxonomy or meta can be the category. The SleekView block exposes a dropdown for each role so you map the columns once through the block UI and never touch the underlying template to change which fields drive which pill.
 By default upvotes update the meta silently to avoid notification spam in busy author inboxes. You can opt in to firing a custom action on each upvote if you want writers to see live demand inside their existing notification flow, or threshold it to alerts every fifty or one hundred votes for a calmer summary rhythm rather than per click pings.
 Yes. SleekView lets you scope the query to one or many terms in any ht_kb taxonomy, so you can run a board per product line, per language, or per audience segment. Each board is a separate block on a separate page, all reading from the same underlying ht_kb store with their own filter and field mapping values configured independently.
 Because SleekView Feedback reads whatever query you point it at, you can swap the source from ht_kb to a different post type or table without rebuilding the board. The cards, badges, votes, and filters stay intact. You only re map the column roles in the block settings, and the public URL plus existing vote counts stay the same throughout.
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