SleekView Feedback for SupportCandy Pro
SupportCandy Pro already stores tickets, custom fields, and ticket categories in WordPress. SleekView Feedback reads those rows, picks a vote field and a status field, and renders an upvote board so customers can rally behind the requests they actually want to see shipped.
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Turn the SupportCandy Pro queue into a roadmap
SupportCandy Pro keeps every ticket, agent reply, and custom field inside its own ticket tables under the wpc_tickets namespace. The data model is flexible enough to capture feature requests and bug reports, but the front end was designed for one-to-one support conversations, not for a public, vote-driven roadmap that prospects can browse.
SleekView Feedback hooks directly into that same source. Pick the SupportCandy ticket category that holds feature requests, choose a numeric custom field for votes, and map the SupportCandy status taxonomy to the status badge. The Feedback view renders one card per ticket sorted by votes, with an upvote button that writes back to the same meta key. Authors, status pills, and category pills come straight from the ticket record.
The result is a public board that always matches the queue. When an agent flips a ticket from Open to Resolved, the badge updates on the next page load. When a visitor clicks upvote, the increment is immediately visible to the agent in the SupportCandy admin. There is no second tool to sync, no external SaaS, and no copy-pasted backlog.
Workflow
Connect SupportCandy Pro to a Feedback view
Pick the ticket source
Map vote, status, and category fields
Drop in the Feedback view
Votes flow back into SupportCandy
Sample board
Sample SupportCandy Pro feedback board
Comparison
Default SupportCandy vs SleekView Feedback
SupportCandy default
- SupportCandy tickets live behind a portal login with no public-facing roadmap surface
- Customers cannot promote a popular request, every duplicate idea creates a new ticket
- Status changes are only visible to the original requester, not the wider customer base
- No card layout, vote sort, or coloured badges available on the standard ticket list view
- Building a public board requires custom hooks on top of the SupportCandy ticket schema
SleekView Feedback
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Reads SupportCandy Pro tickets from the
wpc_ticketsstore with zero data duplication - Vote button increments a numeric SupportCandy custom field that agents can sort by directly
- Status badges map to any custom status defined inside the SupportCandy admin screen
- Filter the board by ticket category, agent, or custom field before rendering it publicly
- Upvotes are rate limited per IP and per user so a single ticket cannot be artificially inflated
Features
What SleekView Feedback gives you for SupportCandy Pro
Upvote a real SupportCandy ticket
Each card is a one-to-one render of a SupportCandy Pro ticket row. Votes write back to a numeric meta key on that ticket, so the priority signal appears directly in the agent dashboard without any background sync job or third party service.
Filter before you publish
Choose exactly which SupportCandy ticket categories, statuses, or custom fields show on the board. Bug reports get one view, feature requests get another, and internal triage tickets never reach the public surface because they are excluded by the query.
Match SupportCandy statuses to badge colours
Assign a SleekView palette colour to each SupportCandy status value, including any custom statuses you have added. Open, In progress, Planned, Shipped, and Declined each render as a distinct pill so customers can scan the board fast.
Audience
What SupportCandy Pro teams ship with this view
Public roadmap page
Expose the Feature Request category as a roadmap page. Customers vote on the ideas you have already captured instead of emailing duplicates, and product gets a ranked queue straight from real ticket data without leaving WordPress.
Known issues board
Surface open Bug tickets on a status page. Visitors see the same issue is already being tracked, upvote to signal impact, and the SupportCandy agent reads the same count, so triage and customer comms stay in lockstep.
Recently shipped log
Filter by the Shipped status to render a changelog of resolved tickets in reverse vote order. It works as social proof and cuts down on the volume of follow up questions about whether a request was eventually delivered.
The bigger picture
Why a Feedback view stays in sync with SupportCandy
Many SupportCandy Pro teams reach a point where they want public feedback without giving up the helpdesk they already trust. The temptation is to bolt on a separate roadmap tool, export requests to it, and try to keep both systems aligned. In practice that means duplicate triage, stale boards, and a roadmap that drifts further from the real ticket queue with every passing sprint.
SleekView Feedback removes the second system. The ticket data inside SupportCandy already has the structure you need: votes can map to a numeric custom field, statuses come from the built in taxonomy, and categories label the cards. Rendering them as upvote cards is simply a different view of the same rows.
Customers get the modern, vote-driven board they expect from a SaaS feedback tool, and agents stay in SupportCandy for replies, SLA timers, custom fields, and reporting. When the agent updates a status, the public badge updates. When a visitor upvotes, the count is visible inside the ticket.
One source of truth, one tool to maintain, and a roadmap that is always backed by your real ticket queue.
Questions
Common questions about SleekView Feedback for SupportCandy Pro
The view works with both versions. As long as the ticket post type and the custom fields you want to map exist, SleekView reads them. SupportCandy Pro adds more meta and statuses, which gives you more mapping options for status badges and category pills.
Yes. Votes are stored as a numeric meta value on the SupportCandy ticket. You can add a column to the agent list view to display the count, sort by it, and use it inside SupportCandy reports. The board is just a public render of the same number.
Yes. The SleekView source filter only queries tickets that match the conditions you set, for example a specific ticket category, an open status, or a custom field flagged as public. Anything outside that filter never reaches the front end of the board.
Only the columns you map are rendered. Replies, internal notes, attachments, and private custom fields remain inside the SupportCandy Pro admin. The Feedback card shows title, vote count, author label, status pill, and category pill, nothing more.
By default they can vote without logging in, with rate limiting per IP. If you prefer authenticated voting, switch the source to require a logged in WordPress user and SleekView will gate the upvote button so only logged in users can submit.
Yes. The badge mapping screen lists every status taxonomy term used by SupportCandy, including custom ones you have added. Assign a palette colour to each value and the board renders the right pill colour on every card automatically.
SleekView paginates results and queries only the columns you map, so a board of hundreds of tickets renders without pulling reply threads or attachments. Vote writes are debounced server side to protect the database during a traffic spike.
No. SleekView runs entirely on your WordPress install. The SupportCandy ticket rows, the vote increments, the status badges, and the rendered cards all live on your own database and server. No third party SaaS is part of the pipeline at any step.
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