SleekView for Front App: synced conversations as tables
Front App bridge plugins mirror conversations, contacts, and inbox metadata into WordPress as custom posts and options. SleekView pivots those records into a real triage table with saved per-inbox views and inline status flips that sync back through the Front API.
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A WordPress-native triage screen for Front conversations
The Front App bridge for WordPress writes inbox conversations into a front_conversation custom post type and stores inbox IDs, assignee handles, tags, and last-message timestamps as _front_* postmeta. Front's own web app is the system of record, but for teams that operate a WordPress-first stack (marketing, support, e-commerce in one place) the default plugin admin shows a flat post list with no inbox grouping and no inline assignment.
SleekView reads wp_posts with post_type=front_conversation and the matching wp_postmeta rows, then pivots them into a sortable, filterable table. Inbox, assignee, status, tags, and SLA timer become first-class columns. A saved view like "Open conversations in Support inbox, mine, sorted by last reply age" reloads with one click at the start of every shift.
Inline edits route through Front's REST API using the credentials the bridge already stores, so changing assignee or status from the table fires the same Front workflows and audit-log entries that a change from front.com would trigger. If the API call fails, SleekView keeps a pending state and retries instead of writing a stale row to wp_postmeta.
Workflow
From Front bridge sync to a working triage table
Detect the bridge
front_conversation post type plus its _front_* postmeta keys as a single helpdesk source, including the REST credentials stored in wp_options.
Compose the columns
Save per-inbox views
Edit and sync
Sample columns
A typical Front inbox view
wp_posts (post_type=front_conversation) + wp_postmeta + wp_options (front_api_credentials)
| Conv # | Subject | Inbox | Status | Assignee | Last reply |
|---|---|---|---|---|---|
| cnv_8821 | Invoice query for July | Billing | Open | alex | 1h ago |
| cnv_8820 | Shipment lost in transit | Support | In progress | ria | 3h ago |
| cnv_8819 | Feature suggestion: dark mode | Product | Snoozed | tom | 1d ago |
| cnv_8818 | Bounce: undeliverable | Support | Archived | — | 4d ago |
Comparison
Default Front App admin vs SleekView
Default Front App admin
-
Bridge plugin lists conversations as a flat
front_conversationpost type with stock WordPress columns - No inbox or assignee filters built into the WP-side admin
-
Tags from
_front_tagspostmeta aren't surfaced inline -
Bulk assignee changes have to be done in
front.comor one row at a time - Last-reply age isn't a sortable column, only the WordPress modified date
SleekView
-
Pivot
front_conversationpostmeta into proper columns for inbox, assignee, status, tags - Save views per inbox and per assignee ("My open Support conversations")
- Inline assignee and status edits that POST back through the Front REST API
-
Sort by
_front_last_message_atpostmeta to surface stale conversations - Filter by tag combinations without leaving WordPress
Features
What SleekView gives you for Front App
Per-inbox triage view
Save a view scoped to one inbox, sorted by last-message age, filtered to open status. Each agent reloads their inbox at the start of a shift with one click instead of rebuilding filters in the bridge plugin.
Inline writes via Front API
Assignee and status edits POST through the Front REST endpoints using the credentials in wp_options. Workflows on the Front side fire normally, and a failed API call keeps the row in a pending state until the next retry instead of writing a stale value.
Tag combinations as filters
Front tags are stored as a serialised array in _front_tags. SleekView exposes them as a multi-select filter so a saved view can show, for example, all conversations tagged both VIP and refund without writing a SQL query.
Audience
Who uses SleekView for Front App
Support agents
A WordPress-native view of their personal Front queue, scoped to their inbox memberships, with inline status flips. Useful for teams whose primary admin surface is WordPress and who only open front.com to compose long replies.
Support leads
Workload-per-assignee, SLA-at-risk filters, and one-click reassignment from the row. Spot which inboxes are backing up and rebalance without switching tools.
Operations
Conversation volume by tag, inbox, or week, exported as CSV from any saved view. Useful for monthly support reviews when finance or product wants a slice that Front's native analytics doesn't expose.
The bigger picture
Why bridge-synced helpdesks still need WP-side triage
Teams that adopt Front but operate a WordPress stack for everything else (e-commerce, CMS, customer accounts) almost always reach the same friction point. Front is the source of truth for conversations, but the data lives in WordPress as synced custom posts, and the WP admin shows them as a flat list with no inbox awareness. Agents end up opening two tabs and copy-pasting context.
SleekView turns the synced copy into a real triage table that respects inboxes, assignees, tags, and SLA timers, without replacing Front for replies. Inline assignee changes route through the Front REST API so the system of record stays consistent. Saved views per agent or per inbox replace the daily ritual of rebuilding filters.
Stale-conversation filters surface what the Front desktop app shows but the WP admin doesn't. The result is a single WordPress screen that covers the 80% of triage work most agents do every day, with Front itself reserved for the long replies and rich composing that earned the tool its reputation.
Questions
Common questions about SleekView for Front App
No. Front remains the system of record. SleekView reads the synced copy in WordPress, lets WP-admin users triage and reassign without context-switching, and writes changes back through the Front REST API. Long replies, sharing, and rich composer features stay in front.com.
Inline edits queue and retry with exponential backoff. The row stays in a pending state visible to the editor, and SleekView never writes a value to _front_status that hasn't been confirmed by the API. That avoids a stale postmeta value masking a sync failure.
Yes. The bridge plugin stores tags as a serialised array in _front_tags postmeta. SleekView exposes that as a multi-select filter and as a sortable column showing the comma-joined tag list. Multi-tag combinations like VIP plus refund work as a single filter expression.
Private notes are stored in _front_comments as an array per conversation. SleekView can surface a notes count column for admin views, but the note content itself is not shown by default. That keeps internal collaboration visible at a glance without leaking comment text to agents whose role shouldn't see it.
Yes. SleekView honors the capability checks the Front bridge registers (typically edit_front_conversations). If a role can only read but not edit, the inline assignee column renders as read-only for that user. Saved views remain visible to everyone but only writable by roles with the right caps.
The bridge plugin's webhook sync writes updates into postmeta in near real time, usually within seconds of a change in Front. SleekView reads wp_postmeta on each render, so the table is as fresh as the latest webhook. A manual refresh button forces a full pull for the current saved view if you suspect a missed webhook.
Yes. Any saved view exports to CSV with the columns and filters as configured. Useful for sharing a slice of conversations (for example, all refund-tagged conversations resolved last month) without giving the recipient a Front seat.
Archived conversations stay in front_conversation as published posts with _front_status=archived. SleekView lets you include or exclude archived rows per view, and a separate "Archive cleanup" view filtered to status=archived plus age > 90 days is a common housekeeping pattern.
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