SleekAI maps the Checkout Field Editor Pro option groups (the plugin stores its field config under options like thwcfd_billing_fields, thwcfd_shipping_fields, and thwcfd_additional_fields) into named variables alongside per-order field values stored on order item meta. The bot can answer questions about which fields appear, which are required, what validation runs, and what value a specific order recorded for a field like business name or tax number.

Display conditions scope each bot by user role, post type, and URL, so a buyer-facing bot on the checkout page can explain fields and validation, while a back-office bot in wp-admin reads saved order values for staff lookups. Multibot keeps the two scopes separate, so customer questions and admin queries do not share the same context. Conditional rules (show the company name field only for the wholesale role, require a tax number for EU shipping) resolve into the system message at request time.

Every conversation is logged in WordPress with the model name, token usage, and the page it ran on. Pair that with the JS API and PHP embed and the bot can be triggered from a checkout help widget, an order edit screen, or a Bricks element without rebuilding the checkout UI.

Custom checkout fields are powerful and dangerous in equal measure. The plugin lets a merchant add anything from a VAT number to a delivery date picker to a file upload for prescription proof, but each new field is one more place a shopper can stall. The shopper sees a label like Company Name and wonders if it is required.

They see a Tax Number field and wonder what format to use. They reach a shipping page where the phone field has disappeared and wonder if something is broken. Without help, they leave.

The data needed to answer is already in the plugin. Every field has a label, a description, a required flag, a validation pattern, and possibly a conditional rule. A chatbot that reads those options can give a confident answer in seconds.

Generic chatbots cannot do this. They have no view of plugin options, they invent fields that do not exist, and they cannot explain why a field appeared based on cart contents or user role. SleekAI plugs into the live configuration, scopes the buyer bot to checkout pages, and turns custom checkout from an abandonment trap into a guided flow.

Buyers complete more often, support tickets drop, and the plugin's flexibility finally pays off.