WooCommerce Subscriptions has a native pause feature, Paid Memberships Pro supports it via add-on, MemberPress has membership pauses, SureCart supports pauses on certain plans, and Stripe Billing exposes subscription pauses via API. The bot calls into whichever stack you use; configuration is a matter of mapping the pause endpoint to a tool.

Yes. Expose your subscription plugin's pause endpoint as a tool, and SleekAI calls it with the user ID and the pause duration. The billing system enforces the pause - no charges during the window, automatic resume on the configured date. The bot confirms the action in the conversation and logs it.

Use a plan downgrade as a substitute. The bot offers to move the user to a cheaper plan for N months and back to their original plan after. WooCommerce Subscriptions and most other plugins support scheduled plan changes via API. The user pays less, you keep the relationship, no actual pause is needed.

Yes. The system prompt lets you define the offer matrix by user state: long-tenure customers get more generous offers than two-week trials, annual subscribers get different terms than monthly, high-usage users get higher discount ceilings. The bot quotes only from the matrix; it cannot invent new offers.

The offer matrix limits each user state to specific moves. A single account cannot stack pauses, repeatedly request the same discount, or escalate without limits. The bot logs every offer and refuses ones outside the matrix. For unusual cases, it routes the conversation to a retention specialist with the full context attached.

The bot is built to respect the decision. After one or two save attempts, it acknowledges the cancellation, processes it cleanly, and offers an off-ramp - a downgrade to free if available, a data export, a confirmation email. Pushing past that hurts trust and turns a clean churn into a public complaint.

Each turn is logged in WordPress with user ID, timestamp, model, token count, and origin page, plus the cancellation reason and save outcome. Revenue teams get a real dataset of why customers leave and which save moves work, broken down by plan, tenure, and signup channel.

No. SleekAI is a one-time WordPress plugin license. You bring your own OpenAI, Anthropic, Google, or OpenRouter API key and pay the provider directly. A typical retention conversation costs a few cents in tokens, against potentially years of saved subscription revenue.