SleekAI maps the WooCommerce Checkout Manager options like wccs_billing_settings, wccs_shipping_settings, and wccs_additional_settings into named variables, alongside the per-order custom field values the plugin writes to order item meta. The bot can list what extra fields appear at checkout, why a field is conditionally hidden, and what a specific order recorded for a custom field like VAT ID or delivery instructions.

Display conditions scope each bot by user role, post type, and URL, so a buyer-facing chatbot can explain the checkout flow on the cart and checkout pages, while a separate admin bot reads custom field values from completed orders in wp-admin. Multibot keeps these scopes separate. For B2B setups the configured conditional logic (only show VAT ID if country is in EU, only show PO number for wholesale role) resolves into the bot's prompt so it can explain to a confused customer why a field appeared or disappeared.

Every conversation is logged in WordPress with the model name, token usage, and the page it ran on. Pair that with the JS API and PHP embed and the bot can be triggered from a checkout sidebar widget, an order edit screen, or a Bricks element without rebuilding the checkout UI.

Checkout is where revenue is won and lost in WooCommerce, and custom checkout fields make every store's flow slightly different. Plugins like WooCommerce Checkout Manager let merchants add VAT IDs, PO numbers, gift messages, delivery instructions, and conditional logic that hides or shows fields based on cart contents, customer role, or shipping country. The flexibility helps merchants but it also adds confusion for buyers who run into a field they did not expect.

A confused buyer is a frequent dropper. They have no patience for a label that says VAT ID but offers no explanation, and even less patience for a field that appeared after they added a wholesale product. The plugin stores everything needed to explain the situation, including the field labels, validation rules, conditional logic, and role-based visibility.

A chatbot that reads that configuration can answer in seconds, in the buyer's own words. Generic chatbots cannot do this. They have no view of the plugin options, they invent fields that do not exist, and they cannot tell why a field disappeared.

SleekAI plugs into the live configuration, scopes the buyer bot to checkout pages and the admin bot to wp-admin, and turns custom checkout from a confusion point into a clear conversation. Completion rates improve, support tickets drop, and the checkout works the way the merchant intended.