No. SleekAI does not write to the Zendesk API. Your existing Zendesk Web Widget, contact form, or form plugin handles the ticket creation. The chatbot deflects what it can answer from your help content and routes the rest to your Zendesk form, so tickets reach Zendesk through the existing path with the usual fields, requester data, and routing rules.

SleekAI reads WordPress content directly. If your help articles live in Zendesk Guide and not in WordPress, you have two options: mirror the most-asked articles into WordPress as posts or pages, or rely on the bot to answer from policy and overview content in WordPress and route the rest to Zendesk Guide and the contact form. Many sites do a hybrid - high-traffic articles in WP, full library in Guide.

If your SLA page documents tier-specific response times, the bot quotes the right tier when asked. The bot will not invent SLA commitments. For accurate per-customer SLA enforcement (which depends on the actual subscription), Zendesk's own SLA policies remain authoritative; the chatbot just sets the public expectation.

The Zendesk Web Widget handles live chat and ticket capture. SleekAI runs alongside it as the always-on AI deflection layer that answers documented questions. Many sites configure SleekAI to handle pre-ticket conversation and route to the Web Widget when the customer needs a human, so the agent picks up via Zendesk's normal chat tools.

Yes, from your published policy. If your refund, shipping, terms, and cancellation pages are published in WordPress, the bot quotes them in the customer's exact context. The bot does not invent edge-case rulings; for individual exceptions it routes to the contact form. That keeps policy ownership with your support team.

SleekAI is a one-time WordPress plugin license. You bring your own OpenAI API key, so usage is just token cost, typically a few cents per conversation. For sites with significant ticket volume, the deflection saved on agent time usually covers the API cost many times over within the first month.

No. SleekAI has no Zendesk API access and will not retrieve individual ticket data through the chat. That keeps customer ticket history inside Zendesk rather than exposed in a public-facing conversation. Customers checking ticket status get routed to Zendesk's own customer portal or the email they originally received.

Yes. SleekAI replies in the customer's language when the model supports it. For multilingual help centers, the bot will quote articles in whatever language they are published in. Customers writing in French, German, Spanish, or Japanese get answers in that language, with article and policy names preserved so they match the printed help center.