SleekView Charts for Tidio: chat and visitor data dashboards in WP
The Tidio plugin stores the project key and identify rules in wp_options under tidio_chat_settings, and webhook-driven setups sync closed chats and AI bot conversations into a tidio_chat CPT with operator, source, channel, and rating as postmeta. SleekView Charts groups all of that into one WP dashboard.
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Tidio chats and visitors charted in WordPress
The Tidio plugin injects the chat widget and the optional Lyro AI chatbot, and stores the project key, identify rules, and per-page targeting in wp_options under the tidio_chat_settings key. Chats and visitor sessions live in the Tidio cloud, and the WP admin shows a connect screen rather than a chart layer. Teams who want a single WordPress dashboard get none.
SleekView Charts reads the WordPress side plus anything a Tidio webhook lands in WP. Production setups wire the Tidio conversation-closed webhook into a tidio_chat custom post type with operator, source (human or Lyro bot), channel (chat, email, messenger), rating, response_time, and page URL saved as postmeta. SleekView picks up that CPT and renders chart cards: chats per operator, channel mix as a donut, daily volume from post_date, and average response time as a number KPI.
The same dashboard layers in human-versus-bot analysis. The tidio_source postmeta separates Lyro AI conversations from human operator chats, so a single chart card reveals what share of the queue Lyro is now handling and how that share changes month over month. Joined to wp_posts for page-origin analysis and to wp_users for logged-in visitor data, the dashboard becomes a real WordPress reporting surface rather than a tab switch to tidio.com.
Workflow
From Tidio webhooks to a WP dashboard
Detect the Tidio data path
Pick chart dimensions
Layer in human vs Lyro analysis
Save the dashboard
Sample dashboard
Charts you can build from Tidio data
Chats this week
Count
Chats by operator
Count
group by tidio_operator
Channel mix
Count
group by tidio_channel
Human vs Lyro share
Count
group by tidio_source
Comparison
Default Tidio dashboard vs SleekView for WordPress
Default Tidio cloud dashboard
- Reports live on tidio.com, not next to the WP embed and rules
- No native join from chats to wp_posts or wp_users
- Custom WordPress CPT from webhooks has no chart layer
- Lyro-vs-human share needs an export to be visualized
- Switching tabs between Tidio and wp-admin breaks support flow
SleekView Charts
- Chart tidio_chat CPT by operator, channel, source, or rating
- Plot chats by post_date as a daily or weekly area chart
- Donut for human-vs-Lyro share from tidio_source postmeta
- Average response-time KPI from tidio_response_time postmeta
- WordPress capabilities applied identically to charts and tables
Features
What SleekView Charts gives you for Tidio Live Chat
Lyro share donut
Donut grouped by tidio_source postmeta across human operator and Lyro AI conversations. Shows what fraction of the queue Lyro is resolving without escalation and how that share trends across reporting periods.
Channel mix
Donut grouped by tidio_channel across chat, email, Messenger, and Instagram. Reveals which inbound channel dominates the queue and supports the case for staffing or rule changes in tidio_chat_settings.
Response-time KPI
Average of tidio_response_time postmeta on closed conversations. The same number Tidio surfaces in its own dashboard, visible in WordPress alongside the rest of the site's data and capability filters applied.
Audience
Who builds Tidio dashboards with SleekView
Support leads
This week's chat KPI, operator workload bar, and response-time average. Three cards summarize the morning shift without leaving WordPress for the Tidio dashboard tab.
AI operations
Lyro-vs-human share donut joined to rating averages. Track how much of the queue Lyro handles end-to-end and whether AI-resolved chats keep CSAT in line with human-resolved ones.
Operations
Daily chat volume against operator hours. The area chart surfaces capacity issues a week before SLAs slip and staffing decisions land in time to prevent the queue burning out the team.
The bigger picture
Why Tidio needs a WP-side dashboard
Tidio is the chat surface, but WordPress owns the pages, the WP users behind logged-in visitors, the subscription tier, and the embed rules that decide where the widget appears. Asking which paid tier opened the most Lyro-resolved chats, which page drove the longest response times, or which channel mix shifted after a campaign needs both sides in one chart. The default Tidio dashboard knows none of that WP context, so the workaround is an export to a spreadsheet, which lags behind reality.
SleekView Charts gives Tidio that layer using the same WordPress dataset Tidio integrates against. The tidio_chat CPT and tidio_chat_settings option become first-class chart sources alongside any other dataset on the site. Operator load, channel routing, human-vs-Lyro share, and per-page volume all sit in the same admin as the WP posts and users that drove them.
Questions
Common questions about SleekView Charts for Tidio Live Chat
The plugin stores the project key, identify rules, and embed settings in wp_options under tidio_chat_settings. Chats themselves live in Tidio. Most production setups wire the Tidio conversation-closed webhook into a custom tidio_chat post type so the WP side has the chart-ready dataset.
Without the webhook, the WP side only stores the project key and identify rules. Charts are limited to coverage of the widget across wp_posts. For operator, channel, source, and rating cards, configure the Tidio webhook to POST into the tidio_chat CPT first.
Yes. The webhook saves the conversation origin as tidio_source postmeta (human or Lyro). SleekView groups by that postmeta for a donut, a bar, or a weekly area chart of bot-resolved share. Comparing AI and human rating averages takes a second chart card.
Yes. SleekView honors WordPress capabilities for the tidio_chat post type. An operator role sees their own chats while a support lead sees the full team's. The capability filter applies identically to chart cards and the underlying SleekView table view of the same dataset.
Yes. Custom visitor properties pushed via the Tidio identify call land in postmeta on each tidio_chat post during webhook processing. Any select-style property becomes a groupBy dimension for a donut, and any numeric property becomes a sum or average aggregation card.
Charts run aggregate queries on view load. Open the dashboard and the numbers reflect the current state of tidio_chat including any webhook posts written up to that moment. There is no caching layer to refresh and no scheduled job that lags behind live data flow.
Yes. Clicking a slice or bar opens the SleekView table with the same filter applied. From the operator with the highest bar this week, one click jumps to that exact list of tidio_chat posts, each linking to its transcript in the Tidio dashboard one click further.
Charts query tidio_chat using the same indexes WordPress maintains for post-type and postmeta lookups. On sites with tens of thousands of chats archived, dashboards load in well under a second from the admin context with no extra database tuning required.
Pricing
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