SleekView Feedback for Front App
Sync Front App conversations into a local WordPress post type, pick any tag or meta field for votes, status, and category, and SleekView Feedback renders a public board where customers upvote the feature requests buried in your shared inbox history.
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Front App conversations become an upvoted public roadmap
Front App captures every customer email, chat, and SMS into shared inboxes with tags, rules, and analytics your team already curates inside the Front admin. The structure is rich, but customers only see the email they sent. SleekView Feedback works against a synced local post type populated through Front's API and your sync layer, and turns those conversations into a public board where anyone can vote on the requests your team already triaged at scale.
You stay in WordPress. The Feedback view points at the synced front_conversation query you already filter for feedback worthy tags, picks one numeric meta column for vote count, one tag or status field for the badge, and one inbox or category field for the pill. Cards render in vote order, badges pull straight from your existing Front tags, and clicking Upvote writes back to the same wp_postmeta row that your team already reports against month over month consistently.
There is no CSV export to a second roadmap tool, no extra account to invite teammates to, and no webhook keeping two databases aligned. The board, the synced Front queue, and the public roadmap are one query against your own WordPress database, with votes flowing back into the front_vote_count meta key your team configures once and reuses across triage and roadmap reporting downstream every cycle.
Workflow
From Front App conversations to public votes
Connect your synced Front threads
Map vote, status, and category
Embed the board on any page
Upvotes write back to thread meta
Sample board
Sample Front App feedback board layout
Comparison
Default Front App versus SleekView Feedback
Default Front App setup
- Conversations stay inside the Front shared inbox with no public roadmap surface for customers
- There is no native upvote mechanism so feature demand is tracked by hand in a Notion doc
- Status changes stay invisible to customers until an agent sends a manual follow up reply
- Exporting tagged conversations to a separate roadmap tool means duplicate data and stale counts
- Front tags and inbox routing stay locked in the inbox instead of filtering a public board
SleekView Feedback
-
Reads synced
front_conversationposts and existing Front tags and inboxes directly -
Upvotes increment
front_vote_countmeta so support analytics stay in sync everywhere - Status badges and inbox pills color map from your existing Front tag and routing terms
- Per row author, votes, status, and inbox resolved through the same synced conversation query
- Search and filter UI renders next to the cards without any extra configuration or shortcode
Features
What SleekView Feedback gives you for Front App
Inbox threads as roadmap cards
Every synced Front conversation tagged as feedback becomes a card with the customer question as the title, the Front tag as the badge, and a one click upvote underneath. The thread context stays with the row your agents already triaged in the inbox.
Tag and inbox filters built
Tag pills and inbox tags double as filters. Customers click a tag to see only roadmap items, or an inbox to find conversations in their area, with a keyword search built into the same block layout for fast self serve discovery.
Stays in sync with the inbox
Because the board reads the synced Front conversation post type, every new tagged conversation, status update, or rule change shows up on the next pageload. There is no nightly sync, no export pipeline, and no second roadmap database to keep reconciled.
Audience
How Front App teams put the public feedback board to work
Public product roadmap board
Surface synced conversations tagged as Feature request with status Planned or In progress. Customers vote on the ones they want first, and the order on the board guides the next sprint planning meeting each cycle.
Public known issues page
Show only synced threads tagged as Bug with status Open or Reproduced. Customers hitting the same issue can confirm and upvote rather than opening yet another duplicate Front conversation through email or chat handoff.
Internal feature triage view
Gate the page behind a logged in product manager role. The board becomes a private prioritization tool fed by the same Front tags your support team already maintains daily inside the shared inbox routing rules.
The bigger picture
Why a public board changes Front App customer support
Front App is a strong shared inbox tool, but it was built for one to one conversations. Every feature request lives inside a single email thread, every bug report is rediscovered by the next customer to hit it, and the priority your team feels never reaches the people writing in. Customers send an email, get a reply, and assume the request vanished into the queue.
A public feedback board changes the contract. Once threads are visible, customers can confirm bugs instead of opening duplicates, vote on the work that matters, and watch status badges flip from Open to Planned to Shipped without sending follow up emails. Support agents stop answering the same question across ten threads, because the answer lives on a card with a public status pill.
Product managers stop guessing which feature to build next, because the order on the board is the order customers want. The data was always there inside Front App. SleekView Feedback just gives it a public face that respects the tag and inbox structure your team already uses every day during triage.
Questions
Common questions about SleekView Feedback for Front App
It reads from a synced WordPress post type that your Front API sync layer writes to during normal use. SleekView itself is a WordPress data layer, so it queries WP posts and meta. That keeps the public board fast and avoids per request API calls. Sync cadence is controlled by your Front sync plugin and stays independent of SleekView.
 Yes. The Feedback view inherits the same query filters as the SleekView Tables and Charts surfaces. You can restrict by Front tag, inbox, rule, or any custom meta. Most teams expose only Planned, In progress, and Shipped tags on the public board and keep raw inbox traffic hidden entirely behind admin only views all the time.
 SleekView tracks upvotes per browser through a signed cookie and per user ID for logged in users. You can also require a WordPress account before voting if your customer base already has one available. Vote totals stay consistent across pageloads and devices for known users, with cookie based dedupe for anonymous voters.
 Front analytics live inside the Front admin and stay private to your team. A separate roadmap tool is a different product with its own database and pricing. SleekView Feedback turns the threads you already tagged into a public board, so the conversation history, the tags, and the votes all live in the same WordPress database with no second product.
 Yes. Any numeric meta key can act as the vote column, any tag or inbox field can be the status, and any tag or meta can be the category. The SleekView block exposes a dropdown for each role so you map the columns once through the block UI and never touch the underlying template to change which fields drive which pill.
 By default upvotes update the synced meta silently to avoid notification spam in busy agent inboxes. You can opt in to firing a custom action on each upvote if you want agents to see live demand inside their workflow, or threshold it to alerts every fifty or one hundred votes for a calmer summary rhythm rather than per click pings.
 Yes. SleekView lets you scope the query to one or many tags or inboxes, so you can run a board per product line, per language, or per routing rule. Each board is a separate block on a separate page, all reading from the same underlying synced conversation store with their own filter and field mapping values configured.
 Because SleekView Feedback reads whatever query you point it at, you can swap the source from front_conversation to a different post type or table without rebuilding the board. The cards, badges, votes, and filters stay intact. You only re map the column roles in the block settings, and the public URL plus accumulated vote counts stay the same.
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