SleekView Feedback for KnowAll Knowledge Base
Pick any KnowAll Knowledge Base field for votes, status, and category, and SleekView Feedback renders a public board. Visitors upvote helpful and unhelpful article feedback, votes write back to the source row, and your team finally has a sorted roadmap visible to everyone instead of buried in the ad
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KnowAll Knowledge Base threads become an upvoted public road
KnowAll Knowledge Base stores helpful and unhelpful article feedback with rich routing, tag, and status data your team already curates in the admin. The structure is rich, but your customers only see the thread or article they sent. SleekView Feedback reads the same docs article and topic rows and turns them into a public board where anyone can vote on the requests your agents already triaged.
You stay in WordPress. The Feedback view points at the ht_kb post type query you already filter for product feedback, picks one numeric meta column for vote count, one status field for the badge, and one category field for the pill. Cards render in vote order, badges pull straight from your existing KnowAll Knowledge Base taxonomies, and clicking Upvote writes back to the same wp_postmeta row that your support reports already chart against month over month.
There is no CSV export to a second roadmap tool, no extra account to invite teammates to, and no webhook keeping two databases aligned. The board, the KnowAll Knowledge Base admin queue, and the public roadmap are one query against your own WordPress database, with votes flowing back into the knowall_helpful_votes meta key your team configures once and reuses across triage and reporting downstream.
Workflow
From KnowAll Knowledge Base data to public upvotes
Connect your KnowAll Knowledge Base
Map vote, status, and category
Embed the board on any page
Upvotes write back to source meta
Sample board
Sample KnowAll Knowledge Base feedback board layout
Comparison
Default KnowAll Knowledge Base versus SleekView Fe
Default KnowAll Knowledge Base
- KnowAll Knowledge Base keeps every request inside the admin queue with no public sorted roadmap
- Customers cannot vote, confirm, or prioritize the issues already logged inside KnowAll Knowledg
- Status changes on a row stay invisible to readers until your team manually replies to each requ
- Exporting requests to a separate roadmap means duplicate data and constantly stale vote totals
- Tag taxonomies stay locked in admin instead of filtering a public reader facing feedback board
SleekView Feedback
-
Reads
ht_kb post typerows and existing KnowAll Knowledge Base status terms directly with no -
Upvotes increment
knowall_helpful_votesmeta so existing analytics stay accurate everywhere - Status badges and category pills color map from your existing KnowAll Knowledge Base taxonomy values
- Per row author, votes, status, and category resolved through the same query you already trust
- Search and filter UI renders next to the cards without any extra configuration or shortcode
Features
What SleekView Feedback gives you for KnowAll Knowledge Base
One click upvote on every card
Readers click Upvote on the requests that matter, the count writes back to the knowall_helpful_votes meta on the underlying row, and the card moves up in order. No login wall by default, with optional account gating available per board.
Status and category filters built
Status pills and category tags double as live filters. Readers click a status to see only Planned rows, or a category to find requests in the area they care about, with a keyword search built into the same block layout.
Stays in sync with admin queue
Because the board reads the live KnowAll Knowledge Base query, every status update, new row, or category change shows up instantly on the public board. There is no nightly sync, no export pipeline, and no second roadmap database to reconcile by hand.
Audience
How KnowAll Knowledge Base teams use the public board
Public docs roadmap board
Surface articles tagged as Planned or Drafting and let readers vote on the order. The writing queue follows real reader demand instead of guesswork or last week's support backlog.
Public outdated articles list
Show only articles flagged as Outdated or Needs review. Readers hitting wrong steps can confirm and upvote rather than opening a duplicate ticket, and writers triage the most painful first.
Reader article suggestions
Create a topic request taxonomy, embed the board with status Suggested and Planned, and let readers add new topics or upvote existing ones. Writers pick from the top each week.
The bigger picture
Why a public board changes KnowAll Knowledge Base suppo
KnowAll Knowledge Base is a solid tool for managing helpful and unhelpful article feedback, but it was built for one to many handling. Every customer sees only their own ticket or thread, every missing topic disappears into a queue that only your team can read, and the priority your agents feel never reaches the people asking questions. Customers send a request, see no public acknowledgment, and bounce.
A public feedback board changes the contract. Once requests are visible, customers can confirm pains instead of opening duplicate tickets, vote on the items they want fixed, and watch status badges flip from New to Investigating to Shipped without sending follow up emails. Writers stop guessing which guide to write next, because the order on the board is the order readers want.
Support stops answering the same question across ten tickets, because the answer lives on a card with a public status. The data was always there inside KnowAll Knowledge Base. SleekView Feedback just gives it a public face that respects the structure your team already uses every day inside the admin queue.
Questions
Common questions about SleekView Feedback for KnowAll Knowledge Base
No. SleekView Feedback reads the existing ht_kb post type rows and meta that KnowAll Knowledge Base already writes. There is no separate roadmap table, no sync job, and nothing to migrate. Upvotes are stored as numeric meta on the same row your agents see in the admin, so all analytics stay aligned across KnowAll Knowledge Base, SleekView reports, and any export.
 Yes. The Feedback view inherits the same query filters as the SleekView Tables and Charts surfaces. You can restrict by status, category, language, or any custom meta. Most teams expose only New, Planned, and Shipped statuses on the public board and keep internal review or archived rows hidden behind the admin entirely.
 SleekView tracks upvotes per browser through a signed cookie and per user ID for logged in users. You can also require a WordPress account before voting if your audience already has accounts. Vote totals stay consistent across pageloads and devices for known users, with cookie based dedupe handling all anonymous voters cleanly.
 A separate roadmap tool is a different product with its own database, login, and pricing. You sync rows across, then maintain two sources of truth. SleekView Feedback reads KnowAll Knowledge Base data live, so the public board, the agent queue, and the analytics dashboards always show the same numbers. There is nothing to sync because there is only one source.
 Yes. Any numeric meta key can act as the vote column, any taxonomy or text meta can be the status, and any taxonomy or meta can be the category. The SleekView block exposes a dropdown for each role so you map the columns once through the block UI and never touch the underlying template or PHP to change which fields drive which pill.
 By default upvotes update the meta silently to avoid notification spam in busy agent inboxes. You can opt in to firing a custom action on each upvote if you want agents to see live demand inside their existing notification flow, or threshold it to alerts every fifty or one hundred votes for a calmer daily summary rhythm rather than per click pings.
 Yes. SleekView lets you scope the query to one or many terms in any taxonomy KnowAll Knowledge Base writes, so you can run a board per product line, per language, or per audience segment. Each board is a separate block on a separate page, all reading from the same underlying store with their own filter and field mapping values configured independently.
 Because SleekView Feedback reads whatever query you point it at, you can swap the source from ht_kb post type to a different post type or table without rebuilding the board. The cards, badges, votes, and filters stay intact. You only re map the column roles in the block settings, and the public URL plus all existing vote counts stay the same throughout the transition.
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