SleekView Feedback for WSDesk Pro
WSDesk Pro stores tickets, custom fields, and replies inside ElasticPress-backed tables. SleekView Feedback reads those rows, lets you pick a vote column and status column, and renders an upvote board that customers can use to promote the requests and bugs they care about.
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Expose the WSDesk Pro queue as a vote-driven roadmap
WSDesk Pro stores every ticket, agent reply, and custom field inside its own ticket post type and meta tables, with the bigger installs running on ElasticPress for speed. The data layer is fast, but the helpdesk interface is built for one-to-one support, not for a public vote-driven roadmap your prospects can browse on the marketing site.
SleekView Feedback hooks the same data. Pick the WSDesk ticket category that holds feature requests, choose a numeric custom field for votes, and map the WSDesk status to the status badge. The Feedback view renders one card per ticket sorted by votes, with an upvote button that writes back to the same meta key. Authors, status pills, and category pills all read straight from the ticket record.
You can publish a public roadmap of feature requests, a known-issues board of open bugs, or a recently-shipped log of resolved tickets. Internal statuses stay hidden, only the columns you map are rendered, and the WSDesk Pro admin remains the single source of truth for the queue.
Workflow
Connect WSDesk Pro to a public board
Pick the WSDesk ticket source
Map vote, status, and category fields
Drop in the Feedback view
Votes write back to WSDesk Pro
Sample board
Sample WSDesk Pro feature request board
Comparison
Default WSDesk vs SleekView Feedback
WSDesk default
- WSDesk ticket lists are agent-only, so customers never see what is in the queue publicly
- There is no upvote button, no vote sort, and no card layout shipped with the default UI
- Status changes are visible only to the original requester, never to the wider audience
- Building a public roadmap on WSDesk requires custom code on the ticket post type
- No category pills or colour-coded badges available without writing your own templates
SleekView Feedback
- Reads WSDesk Pro tickets straight from the helpdesk post type with no extra sync layer
- Vote button increments a numeric WSDesk meta field that agents can sort by in the admin
- Status badges map to any custom WSDesk status defined inside the workflow editor
- Filter the board by ticket category, agent, or custom field before rendering publicly
- Upvotes are rate limited per IP and per user so no script can pump a single ticket up
Features
What SleekView Feedback gives you for WSDesk Pro
Upvote real WSDesk Pro tickets
Each card is a render of a single WSDesk Pro ticket row. Votes write back to a numeric meta key on the same ticket, so the priority signal is immediately visible to agents in the WSDesk admin without any background sync job or external service.
Filter before you publish
Choose exactly which WSDesk Pro categories, statuses, or custom field values appear on the board. Bug reports go on one view, feature requests on another, and internal triage tickets stay hidden because they are excluded by the source query.
Match WSDesk statuses to colours
Assign a colour from the SleekView palette to each WSDesk Pro status value, including custom statuses added through the workflow editor. Open, In progress, Planned, Shipped, and Declined each render as a clearly distinct pill on every card.
Audience
What WSDesk Pro teams ship with this view
Public feature roadmap
Surface the Feature Request category as a roadmap page. Customers upvote ideas already captured in tickets instead of opening new duplicates, and product gets a ranked queue straight from real customer demand inside WSDesk.
Known issues page
Filter to the Bug category with Open or In progress statuses. Customers see the issue is already tracked, upvote to signal blast radius, and your agents read the same count inside the WSDesk Pro ticket list to drive triage.
Recently shipped log
Filter by the Shipped status to render a changelog of what was resolved this month. Combine with category tags to group launches by area, and the board doubles as social proof for prospective customers reading the marketing site.
The bigger picture
Why WSDesk Pro fits a one-source feedback board
WSDesk Pro was chosen by many teams because it keeps helpdesk data inside WordPress instead of a SaaS silo. The moment you add a separate roadmap tool, that advantage starts to leak. Customers vote on one platform, agents triage on another, and the two views inevitably drift over time.
SleekView Feedback prevents the split. WSDesk Pro tickets already have the structure you need: numeric meta fields for vote counts, status taxonomies for badges, and ticket categories for tag pills. Rendering them as upvote cards is just a different view of the same rows, not a duplicate database that needs syncing.
Customers get the public, vote-driven board they expect from a modern feedback tool, and your team keeps replying, applying SLA timers, and customising fields inside the WSDesk Pro admin they already use. When an agent updates a ticket status, the public badge updates. When a visitor upvotes a card, the count is immediately visible in the WSDesk Pro ticket list.
One database, one admin, one roadmap that is always backed by the real queue.
Questions
Common questions about SleekView Feedback for WSDesk Pro
Both versions are supported. As long as the WSDesk ticket post type and the custom fields you want to map exist, SleekView reads them. WSDesk Pro adds more meta fields and workflow options, which gives you richer mapping for status badges on the board.
Yes. Each upvote increments a numeric meta value on the WSDesk Pro ticket. You can add a column to the agent list table, sort by it, and use it inside WSDesk reports. The Feedback view is just a public render of the same number agents see.
Yes. The SleekView source filter only queries tickets that match the conditions you set, for example a specific WSDesk category, an open status, or a custom field flagged as public. Anything outside that filter never reaches the public Feedback board.
Only the columns you map are rendered on the card. Replies, internal notes, attachments, and private custom fields remain inside the WSDesk Pro admin. The card shows title, vote count, author label, status pill, and category pill, nothing else.
By default they can vote without logging in, with rate limiting per IP. If you prefer authenticated voting, switch the source to require a logged in WordPress user and the upvote button will gate to users who already have an account on your site.
Yes. The mapping screen lists every status defined inside WSDesk Pro, including custom values added through the workflow editor. Assign each status a colour from the palette and the board automatically renders the right pill on every card.
SleekView paginates results and queries only the columns you map, so the source query stays narrow even on large installs. If you run ElasticPress, the source filter delegates to it for speed, and vote writes are debounced server side to protect the database.
No. SleekView runs entirely on your WordPress install. The WSDesk rows, the vote increments, the status badges, and the rendered cards live on your own database and server. No third party SaaS is part of the pipeline at any step of the Feedback view.
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